Hampton Inn & Suites Ft. Worth-Burleson

I had booked a room with two queen size beds through Expedia. When I get to the hotel I checked in, no one said anything to me or asked me what kind of room I booked for and quite frankly since I booked through the app to make it easier I didn’t know I had to double check(which now I know). I get to the room and it was one king size bed. The reason I was so upset and frustrated was because we came with our two little girls. If it would had been my husband and I without the kids I wouldn’t have had a problem if it was one king size bed. But because we had our two babies there was no way 4 of us were going to fit in one bed. Not just that, why not mention it when I checked in that they over booked and they only had rooms with one king size bed. Then, when we go to complain, that’s when we were informed that they had “over booked”. To compensate they could give me a “crib”, I said ok. I was given a playpen, I’m sorry but It is not the same thing, my kid will not go to sleep in that. Trust me I’ve tried. Looks like I will not be booking through Expedia anymore.

We had a wonderful stay. With children, it was great to have a hot breakfast every morning before we headed out for the day. Also, the indoor pool was great for those who can't be out in the sun for long. The staff were very friendly. Rooms were clean and whenever supplies needed to be restocked, they were right there to give you more. Centrally located for easy access to where we needed to go. Restaurants very close by.

The first room I received seemed as if it had not been cleaned. Several very long hairs were in the bathtub area. Smaller hairs were also near the toilet, sink, and I found a couple in the bed. The desk had visible rings from the previous guests’ drinks. Then, I noticed a very large dead bug between the beds, so the floors were never vacuumed. And, I was disturbed at the size of the dead bug which was huge. I asked for another room. The second room was better, but I was never comfortable in this hotel after how dirty the first room was. It was an inconvenience to switch rooms at 10:30 at night with 3 young children. Although I had a bad experience with the cleanliness of the room, the man at the front desk was nice when I told him my concerns and he gave me a new room.