Staybridge Suites Round Rock, an IHG Hotel

Great stay. Room AC was killing it staying nice and cold! Staff very friendly. Saltwater pool was perfect temp. Rooms were clean. 2 bedroom suites are perfect for families.

Staff was really nice and gave us many options to go eat and places to do with the children

Pool unavailable for a couple of days. Makes it hard when you have kids

Hands down the worst travel hotel experience we’ve ever had and that’s aging quite a bit since I travel for a living. We arrived on time for check-in, checked in and arrived at our room to find an entire family asleep in the beds for the room we were assigned. Went back downstairs and alerted the young woman at the front desk; no apology, no acknowledgement of the awkward situation, she wasn’t even surprised. She simply took back the key and handed us a different one. We get to the room and it’s in a sad state of disrepair; toilet doesn’t function (at all), the bathroom ceiling drips water constantly, the walls are horrifically water damaged and there is a massive hole (8 inches wide) in the middle of the bath tub that’s been patched with some kind of putty that is now moldy and cracked. We have five people in the room and we have two pillows and one sheet set. We called down for the appropriate number of bed sheets/pillows for the room and someone brings us ONE pillow and one flat sheet. We went downstairs to alert the staff of the issues as we were heading out for graduation and the my assured us they would fix the toilet and bring up sheets/pillows. We get back 6 hours later - nothing. We go downstairs and tell the staff for a THIRD time and the man at the desk says “well, we are housing tornado victims.” While admirable, not an excuse for not being able to support customers paying $200 a night. Don’t even get me started on the disaster that was breakfast. Disgusting

I just loved the atmosphere and so did my kids

We stayed in a 2 bedroom suite with family. Staff was nice, breakfast was fine. The elevator was scary and would make loud creaking noises. We began to take the stairs to the 3rd floor instead. One of the bathrooms in our suite needed repairs as well. The bathroom faucet was coming loose as was one of the door jams. The lock on the hotel room door was also a problem. We had trouble unlocking it to leave the room each time we left.

The room had a very strong chemical smell. Once in the room for about 15 minutes you didn’t notice the smell until you left room then back in. There was an ooh mark on the couch. We were on a family trip so we didn’t spend much time in the room.

Loved the two bedroom suite!! Our family of 5 struggles finding rooms that will sleep everyone comfortably - this hotel did it perfectly!

Our family stay was during spring break. Our first vacay trip. Ms Debbie checked us in and was so friendly. Our reservation was messed up and the hotel didn't have bedding for all of us. It was ok because Ms Debbie was ready to accommodate us however she could. She made sure we were comfortable and was able to fix everything. They were short staffed and there was only so much they could do. Our room wasn't all the way cleaned and she was very apologetic. Despite not having all the help they needed, these employees were working hard. We were all over that hotel and in and out, so we saw them. Kiddos to Staybridge and Ms Debbie for a job well done. They only have 2 hands guys!!! Raise please.....

It was grungy. The doors into the bedroom didn’t line up so they wouldn’t shut. The AC wouldn’t work right - notified front desk and maintenance arrived awhile later. Promised to replace it next morning at a certain time. Didn’t arrive until about 2 hours after that time, which made us very late for the family event we were in town to attend. Also, when event was over and returned to room, realized the supposed repair didn’t work - it was 80 degrees in the room and our 2 dogs were acting overheated. It was dangerous for them. We left immediately and didn’t stay for that evening, as planned and prepaid for; do not go to this hotel.