Club Wyndham Resort at Fairfield Glade

The rooms were clean, attractive & spacious. It was also nice that our family could be close to each other. We had no complaints and would use them again if we are in the area.

Terrible experience unacceptable all the way around. Booked & paid thru Orbitz but staff could not locate the reservation. After emailing the itinerary the stated that they would have to create a new booking onsite which took over an hour! The 2 bedroom suite looked Nothing like the photos from our booking, not one single photo matched the description! Property Sterling Forest or SF 5315 - poorly cleaned but worse the smell was unbearable weird. Only one room in the unit was able to access wi-fi no signal in living room or back bedroom, no jetted or garden shower tub, no dining room table and chairs or dinette set instead a vinyl padded corner block ive seen classier at a bus station. The room was never changed or fixed, nor were the amenity band bracelets sorted out, the resort claimed it must be a glitch with the third party booking system. At the end of our stay the kids still had not been able to swim or any amenities which resulted in us packing up to find somewhere else across town. Ive stayed at 3 wyndham properties in the smoky mountains 4-5 stars... this location is a shame to the wyndham family name

The condo was perfect for my husband and I. Very clean, great location and size. Fairfield Glade has a lot of ammenities to enjoy and a lot of that is i included wirh your wyndham stay (pool access, beach access, etc.). We were in town visiting family so we didn't use access like we could have, but its great that it's included. The only downside was that the Wyndam staff try to talk you into their timeshare presentation breakfast at check in. Even though with the timeshare catch, we would book again.

This was a family vacation. We loved the amenities available for the kids. Staff was very friendly and and professional.

We liked that there was plenty of space. We liked the kitchen and the sitting area on the balcony. The nearby playground was nice, as was the family pool at Druid Hills. It was also a lovely property. Big downer: the Wyndham sales pitch.

False advertising. Pool was closed. Nothing for kids to do. Rooms are not handicap accessible as indicated; needed to change room due to stairs. Concierge service unhelpful. Need to get wristbands from concierge, which is just an excuse for a hard sell/time consuming pitch on timeshares. Even when I said not interested they continued to try and sell the timeshares and say we should not have used hotels.com to book the room. Very annoying. Internet was slow. However, room was clean and spacious. Lots of hiking and golf courses. Workout facility was nice.