SpringHill Suites by Marriott Orangeburg

Staff was very nice and helpful. The plug in our bathroom didn’t work. It was clean but rundown a little bit. The pool area wasn’t kept up in the gym. There was a ton of kids just messing around and they’re making it dirty. I think they try but I think there was just too many kids running amok and they didn’t clean up after so I just think it needs a little cleaning but other than that it was nice.

There was plenty of comfortable sleeping space for my family of 5 without any problems. The breakfast was great and enjoyed the exercise room.

Upon check-in, I was greeted with respect; the front desk clerk was professional, proficient, and friendly. The breakfast food items were plentiful; the only thing I would change is preparing quick grits and not instant. The breakfast attendants were friendly; They cleaned and restocked the area continuously. Although the pool was small, it and the area was nice the first day; a man checked the 'levels', towels were available, and area/ bathroom was clean. The second day, the pool occupancy was beyond max; there appeared to be a birthday party and there were 12 kids all appeared under the age of 10, most could NOT swim, had NO pfd's, NO swim diapers, and had no adult supervision 90% of the time. I mentioned this to the front desk clerk who shrugged, said nothing, did nothing. We ended our swim early that day. The third day, our last day, after observing the pool: water cloudy, no towels, bathroom was very dirty, we did NOT swim. Our room appeared cleaned, well stocked with toiletries, but no linen for the sofa bed. After receiving the pkg of linen, pulling out the trumble bed and noticing the filth on top and underneath the mattress, opted to just use the couch part which after rearranging the pillows becomes a bed. All beds used were very comfortable. Enjoyed the layout of the suite, and adjustable temperature of the room. Next to Cracker Barrell and close to other restaurants and stores.

I did not stay due to a family emergency.

Amanda at the front desk was amazing. We were in town for a family emergency and she was more than accommodating. I would say that the breakfast staff was a bit on the rude side.

The stay was fine. However, I left my watch charger in the outlet on the nightstand. I called the next day, and was told that the housekeeping supervisor had gone for the day but would call me the next day. By 11:00 a.m. the next day, I figured I wasn't getting that call. So I called again. This time she put me on hold, looked in lost and found, told me there was nothing there. Told me that someone else was already in the room! No kidding! But someone DID clean the room before they moved in. I guess I'll never see my charger again!

Our first room had a broken toilet. We called the front desk and was told they would send someone to look at it. After waiting around 30 minutes, we went to the front desk to see what’s happening. They ended up moving our room. A big inconvenience for my family as we were tired from all day driving. But happy that they offered a solution instead of having to stay in a room with no working toilet. Also the dryers need to be serviced. It took over 8 hours to fully dry our clothes. We had to go in shifts to restart the dryer from 11:30 until 08:00.