Microtel Inn & Suites by Wyndham Olean/Allegany

In over 64 years of marriage, we have stayed in numerous hotels, some good, some bad. Although we have stayed in this hotel on previous occasions, while visiting family, we have never been in such a disastrous situation in a hotel. Although, the webpage indicated that it was under renovation, we never dreamed that it would be like, total reconstruction. When we checked in, we found a little window in the wall where we could talk to the person behind the desk. In fact, due to the jackhammering, power saw noise and hammering. We had to yell in order to have a conversation with that person. The entryway, lounge check in area and breakfast area were covered with plaster dust, and there were piles of broken tiles throughout. When we express our displeasure to the check clerk she said that there was nothing she could do based on the fact that we had reserved through hotels.com and that the website had indicated renovation underway. We thought it might be just replacing some beds in some of the rooms – not total reconstruction! We asked her to contact her supervisor. She called the district manager also gave us no satisfaction. We had to get to our room by entering through a back door near where the construction workers were going in and out to do their work. The corridor carpet was very dirty. Although, once we got into our room, we found that it was clean and modern, however, every time the air conditioner turned on it sounded like an engine engine, warming up. Seriously.. so muc

We were home for a 50th anniversary celebration and our stay was great! First time my grandkids were at a hotel!

It was really nice workers were great what I didn’t like was no refridge in rooms or microwaves but could have really used a refridge with my kids

Needed 3 hotel rooms for us and our kids and families as we were moving to the area.

I booked a one night stay for a family event. I made a typo on the date. I received the email confirmation but didn’t pay a lot of attention to it. The night before, I get an email asking how my check in was. I called Hotels.Com and they were awesome!! They called microtel and asked if I could switch it to the next night instead and we’re told a flat NO. They would not let me change it and that would charge me the entire night. That is absolutely terrible customer support! I will never book with microtel or it’s affiliates again.

The room was clean and the staff was friendly - I actually stayed at the hotel both on my way to and back from visiting family. I stayed it two different rooms and both had tubs that drained VERY VERY slowly. I didn't have breakfast because nothing offered was appealing to me but for the price, the accommodations were very good!