Steele Hill Resorts

They have a nice restaurant and reasonably priced food was good. Although room was very dated and small, it was only allowed to use the pool for 90 minutes because of high volume, grandkids were disappointed they had to leave.

The room had a scenic view of Lake Winnisquam and was very spacious and comfortable. The indoor pool area was awesome and the Roman spa was super relaxing. The kids loved the pool and the arcade area and stuffed animal building station. We will definitely be back!

This is a perfect family getaway resort I’m having a blast

the people who work there at the pool are very rude. I don't like the service of the people who work there. for me and my family it was a very stressful weekend there

A very nice place to spend with the family I recommend

With the pool being the central/focal point of the resort we couldn’t believe how neglected the area was. There was trash in and around the pool, when tables would open up people would leave their towels and trash. Also lots of parents not watching their kids so a lot of rules being broken, kids in the hot tubs, kids climbing up the kiddie slide, jumping off the rocks into the kiddie pool. I understand the no life guard but they really should have one staff member designated to the pool area cleaning up and enforcing rules. The locker rooms where also very dirty.

Upon check in I was checked into a dirty room that was not well taken care of. They then moved me to a dark basement room next to the boiler. I had stayed here a number of times before and had Much nicer rooms.The manager told me it was because I booked with Expedia and that if I wanted a more updated room I could pay double. We chose to stay in the dark room. Some of the staff is kind and helpful. But the property needs some updates. When my child and I went to the pool there were policeman there investigating improper sexual conduct of an adult to a minor, apparently it was a timeshare owner. We had to add an extra day because of a snow storm and we had to move rooms. My car got stuck on the ice of the hill up to the pool because it was not well plowed and salted. We witness this happen to two other cars as well. We went to use the ice skating area and could not because this was also not well cleaned off... this could be a much nicer resort if customer service and more assistance and care became a priority. Many of the staff were kind so I don't like to write a bad review but the overall experience was not good.

I think they're doing the best they can with limited staff. You're left to figure out a lot on your own- like that you need to ask for different keys for each activity, ask for pool towels, etc., But overall the place is mostly clean and fun to be at. There are many different types of rooms- not every one has a balcony, or kitchen, etc., So I suggest CALL to ask questions and book the room you want. The room next to us had a lot of shouting & swearing and it felt uncomfortable (as a mom with kids) not to have any staff around should a situation arise (the front desk is in a completely separate building)

The best place for families

Fantastic place to spend some time in the mountains, well maintained property with kind and friendly staff, great facilities for families with children.