Holiday Inn Express Osage Beach - Lake Of The Ozarks, an IHG Hotel

Front desk service was awful. When checking in the front desk service did not ask for id or verify any identification to ensure it was our room we were receiving. Could have been a stranger making up a name for a free stay. The next night we got in late cause it was the Fourth of July and we couldn’t get in our room because the check in lady put in wrong code and only allowed our keycards access for one night instead of the 3 we paid for. So at 1130 at night with two exhausted kids we had to mess with getting access back to our room. The last night I went down to ask for wifi information and was practically accused of just giving away their information cause it was “on the keycard envelope”, which it was not and I could have shown proof of it if was that big of a deal. Went back upstairs and was complaining to my party about everything that’s gone on just staying at this hotel and shortly received a noise complaint even though the entire lobby was occupied with drunk young adults with handles of alcohol everywhere as if it was bar and cooler galore to where you couldn’t even access the community area where they serve coffee. Room was small, very little water pressure in bathroom to where you crossed your fingers just for the toilet to flush correctly. God forbid you get a decent shower. Room was clean though everyday we returned. No complaints on house keeping. All of these issues are expected for a hotel you pay 300 dollars for, not 700. 1/10 never again.