Holiday Inn Express Hotel & Suites Kansas City - Grandview, an IHG Hotel

I requested a handicap room for my disabled child and even told clerk we had all day appointments in KC Children's Mercy tomorrow and they still have us a 3rd level room

We booked our room 11 days in advance. To ensure we get the room we wanted. That’s typically why we book so far out. We arrived late evening after a 4 hour trip and was only notified that our room was not available, I’m assuming it was given to someone else prior to our arrival? We were given a different room other than what was booked. After our trip we were tired and just decided it wasn’t worth the hassle to mess with the issue. Me, my wife and out two year old make our way to the 4th floor and open the room we were assigned, to be startled by the people already in that room! All of us embarrassed, I went back down to the lobby with my family to be questioned when I mentioned there was a family already in the room assigned. We were given another room at this point. I asked if pricing would be less and was not given a clear answer. The next morning during check out, I’m given a total that was More than my original booking to begin with. Unprofessional, they should have notified us before arrival that our room was not available so we could get rooms elsewhere. Lack of communication, very little emotion or understanding from the property with the issues and concerns.

Hotel was nice, bed was comfortable, room was clean. Unfortunately we were placed on a floor with large group of children and the elevator was out of service the next morning.

Hotel seemed nice when we checked in. When we got off the elevator the smell of marijuana was so strong in the hallway. Had to put a towel in front of the door to keep it from coming in more then it was under the door. There was child in the next room the cried starting at 3 am for the rest of night so between the strong smell- which I told the front desk about and the child- not much sleep was had

Egon the service desk person was rude to myself and family.

Location was inconvenient on a one way frontage road and gps from the interstate going south took me to the back through a neighborhood, so when I saw all the iron fencing around the property from the back (at night), alarms went off in my head. Semi parking accessible from back. Coming to the front looked okay. Front desk person was very nice, she handled the family before us with so much patience and kindness, I knew it was genuine. Room was nice and clean, a copy of other Holiday Inn Exp I’ve stayed. We only had 3 towels for 4 people though, and too tired to worry about it. Beds comfortable, bathroom good, all clean. We missed breakfast, checkout was easy because I prepaid with Expedia.

It was my daughter’s family that stayed. She said it was a very nice place.