The Branson Hillside Hotel

Great place for a family. Lots to do, comfortable, and clean. Everyone at the front desk was very kind and helpful.

The sell of this property killed a once beautiful gem! Our family has stayed at this property multiple times, most recently back in 2021 and loved it, this time was not the case. We learned after checking in the family friendly pool and amenities we knew, were no longer part of this property. Our disappointment only grew throughout our stay. Our room smelled of mildew and no exhaust fan present in the bathroom. Both the towels and bedding were stained. The remaining pool on property is legitimately falling apart. The unkept water and chunks of concrete found at the bottom of the pool were accompanied with a broken railing and falling apart chairs. A safety disaster for anyone with small children. Our family won’t be returning to the property we once enjoyed visiting in during the summer. Disappointed to say the least.

Hotel was nice and clean. Traveling with young childern having a playground on-site was nice for the littles to get out and play after hours in the car.

The photos online show an indoor pool and waterside. As soon as we checked in the young guy working says “yeah everybody is getting mad because the pictures online don’t match the hotel”. He goes on to explain how it’s been bought out and those amenities are no longer available. He then says yeah and our restaurant is down. The workers were nice and all but then she said well your kids can play board games. Which was nice but really not a great comparison. The sheets and duvet were stiff as a board and the pillows were flat. It is a good location.

We had an amazing stay with friends. The staff go above and beyond to make sure you feel welcome and made the stay fun. The night receptionist hides little ducks around for the kids to find. So much fun! We enjoyed our stay.

We came with family and friends and had a great time. The hotel was great and the staff were very friendly and went beyond to make our stay a great experience.

Overall our stay was ok. The hotel staff was kind and cleanliness was good but we consistently encountered little issues throughout the stay. Getting to the property was very confusing. The campus had signs that said “check-in” but lead to other hotel properties/areas. There was not even a hotel name sign on their main check-in building. Our room did look relatively modern and clean (like their pictures) but our TV did not work. The only option to remedy this was to move to another room, which was hard for us as we had already completely unpacked, have young kids and it was getting late. According to our provided Hotel info sheet, that did let us know they were under new management, it noted we can request playing cards and family games at the front desk but when we did this the hotel associate couldn’t find any. They also had some lawn games on-site but those were noted on the info sheet only to be utilized before dark. As it’s October and it gets dark earlier we were not able to use these amenities. The hotel served breakfast but it was on the opposite side of the main building. The restaurant itself appeared more like an outdated banquet hall. Though the waitstaff were extremely friendly and helpful and the buffet offered a good variety, the actually food was unfortunately not good. I wish I could give a better review as it’s lobby/rooms looked more modern and pleasing compared to most properties in the area and the staff was kind, I can only say our stay was just okay.

The grandkids were disapointed that they would not be a ble to use the indoor pool with the 117 foot slide. Friendly staff.

This was our third family trip to this hotel. The amenities that drew us there are gone or in severe disrepair. The big pool and water park advertised is permanently closed and has been since Oct 22, Hillside guests no longer have access to the playrooms and family games. The mini golf course is a disaster and unplayable even for a 10 year old. Rooms are still nice, but probably less than 20% full due to above reasons

From the outside, the property looked very clean and well kept. However, upon checking in the staff member at the front counter did not know what he was doing, told us it was because it was a new system that he didn't know. When we got to our room, there was a moldy odor coming from the A/C and the room had an odor. Then, while we understand that this is a family destination and people have kids that sometimes are hard to keep quiet, it sounded like there was a wrestling match and running going on upstairs most of the night. After check in and the rest of the weekend the internet was down, resulting in the whole system was down which meant any purchases such as snacks or drinks had to be cash only no cards. The beds were comfortable and the facilities seemed nice, and they do offer a full buffet breakfast for a price.