Holiday Inn Express & Suites - Greenwood, an IHG Hotel

I made a reservation in February, 2 months prior to the date. Show up to the hotel at 9:10pm, was 5 hours from home in the middle of nowhere, and was told I didn't have a room because there was a group that needed 30 rooms. So they "bumped" me. We had 2 rooms and was told there was nothing that could be done. 15 people in the group had not yet checked in, but they told me to go to another hotel. My card was charged gor both rooms the day of check-in. A hold is still placed in my account 5 days later and I didn't even stay there. Holiday Inn guest servcies was no help. I had to go to another hotel and pay more than originally planned, not the same room accommodations and my children were in at the opposite end of the new hotel.

Visiting area for family reunion. excellent stay. Staff was great and breakfast was amazing.

Met our needs for our family