Best Western Plus New Ulm

It truly was a great time. The customer service at the desk was phenomenal. Super kind to my child and very warm welcome mean.

Our family had 5 rooms, every room had some sort of issue, some needed dehumidifier which were either loud or needed to be emptied, one had a spider, my room a/c was set at 70 but felt much warmer during the night and semi junk toilet, nothing you couldn't live with but hard to justify nearly $200 per night each. Which reminds me, I had prepaid for my room6 months in advance, but the front desk still ran my card again, when I came back the next morning with my documentation proving I was double charges I was told that the card Hotels.com was unable to be run at check in and that is why was double charged, but it went through the second day and that I will get a refund in3-5 days, I am still waiting for the refund to show up but it hasn't been 5 days yet. This is the first time that has ever happened to me over the 50+ times I have booked through Hotels.com. The good No problem with breakfast, that was decent and I also liked the pool area. I don't know if the attached Green Mill Restaurant is owned by someone else, but that experience has just OK as well. I have not plans to return to New Ulm if this is the best you have to offer

It's really the only place in New Ulm. I guess it was a Holiday Inn but has been taken over by Best Western. They are painting and making some upgrades. The night I was there the restaurant had a limited menu due to some kind of cooler problem. We arrived about 1: pm and was greeted with an empty reception desk. When the clerk finally showed up from another task and I'd told him my name and reservation his response was "You do know that check-in isn't until 3 pm!?' Yes. I did know but I was just checking. The place seemed empty. There were kids and families screaming in the pool at 10:00 pm. New Ulm is an adorable town. If I came again, I'd stay at an AirBnB.

My only suggestion is to only allow adults in the hot tub. It wasn't relaxing for us to have kids jumping in and out of the hot tub. Thank you.

Rooms were very clean! Staff was very rude, besides front desk worker, Ashley. There was a group of baseball teams staying at the hotel as well. They were being extremely dangerous in the pool/pool area to the point where my 10 year old couldn’t even be in the pool. We expressed our concerns to the manager on duty as well as a front desk person. The came in, glanced around and left. When I went to complain again they told me that they couldn’t do anything about it and I needed to either confront the parents if the kids, myself (All were highly intoxicated) or call the police.

Great pool for kids and adults

This was a great place to stay. I will most definitely come again and recommend it to family and friends. The pool was awesome, staff were awesome too. Clean, quiet and comfortable.

Room was dirty, pee on the toilet seat and had to scrub the tub so our child could take a bath.