Residence Inn by Marriott Detroit Troy/Madison Heights

I booked two rooms for a family adventure. First room - 113, the microwave ran continuously while the door was shut. The tv did not work, when I called the desk for help, I was hung up on. Second room 211 - the ac did not keep a normal temperature, the room smelled badly of smoke, 1/2 of the lights in the room did not work, the cabinet doors in front of the kitchen sink were off, the room door did not lock. The website says pool, it has not been open for 3 years and there was a charge for parking in the lot. I called to talk to a manager a day after check out, she said she would call me back. Never did! This is not worth the money!!!!!

This was the worst Residence Inn Marriott I have stayed at. I arrived 2 hours after check in bc I was traveling out of state. When I checked in they did not have a room ready for me and after a long day of driving I just wanted to get to my room. They told me to come back in 30 minutes. I came back 30 minutes later and they did have a room that I made reservations for in February. They offered me to go to another hotel that would have what I reserved but I had family staying in other rooms bc this is the hotel I reserved first. They gave me a smaller room that did not accommodate my family but we made it work bc I did not want to go else where. I was also told I would get money back for this since I wasn’t getting the room that I needed to get which I did not receive back. I was also told to come back the next day and they should have a room available that I could move to that I reserved to begin with. The breakfast the next morning was not good and there was no one attending to it to make sure that things were replenished when things were out. The staff there was nice but were constantly on their phones and did not know what rooms were available they would have to step away from the desk to go look and find an available room. The next day, Sunday, the person who does the breakfast did not show up so they did not have breakfast available. I have stayed in a lot of Marriotts this one by far was the worst I have ever stayed in.

Staff was very friendly and helpful, but the property was very run down and needed a lot of repairs. The first room we had was left open with the deadbolt and maintenance personal left tools and other paperwork from work they were doing in the room. The front desk was very helpful and expeditious in getting us another room. However, both rooms smelled like smoke and mildew, and we ended up going to another hotel because we were concerned with the air quality affecting us and our small children.

This was a nice stay at a decent place. The layout of two bedrooms (one up, one down) was nice for us and two kids. The full kitchen was very nice, and the staff was very helpful and friendly.

Pool was broke. Down for maintenance. The two bedroom suite toilets were broken. The tub did not drain. The dishwasher was not placed correctly there was a hole in the floor. Door knobs broken. We checked out after 45 minutes. Go to Fairfield suite or Town place down the street. The place was garbage. When I went down the street other families told me they checked out too. This residence inn is complete garage does not live up to the Marriott name. I am a member of Marriott and this place makes me hate im a member