Hilton Garden Inn Aberdeen

As a lifelong traveler and Hotels.com customer who travels frequently with family, but especially on a regular basis for business, I am happy to say that this was one of the best hotels and customer experiences I've had in a very long time. The hotel and front desk manager, Thomas/Tom was a major reason! He went out of his way to accommodate my son and I, who were in town all weekend for Cal Ripken little league tournament! Cannot thank Tom and his team enough for all they did to help us and make us feel so welcome and appreciated - as a Hotels.com AND Hilton Honors customer!!!!!

the king suite does *not* have a separate room as described which was disappointing since we were traveling with a little kid and dogs. the pool was absolutely packed - way above occupancy levels - we left after 10 minutes of trying to swim with our son. the staff was nice, the hotel was up to date and clean. just disappointed we weren’t accommodated the way we were expecting.

Don't do it. The ratings and pictures make this place sound good, but it is a hot mess. We had a room block for our baseball team and whenever families would call to reserve a room the hotel staff could not find our block. Then the hotel cancelled the rooms in error the day before we were all scheduled to check in. The wrong family was sent the cancellation emails. Everybody had to call back to have their rooms re-booked before they were sold out. Customer service is non-existant. If you have any issues, big or small, they are not going to help. Beds are super creeky and loud, our air conditioner rattled on and off all night. A family on our floor got locked IN their room (locking mechanism malfunctioned) and it took the hotel over 30 minutes to get them out. All they had to do was get permission to let them out through the adjoining room and it took the hotel 30 minutes to figure this out. The pool was really tiny, and both treadmills were broken in the fittness room. The only positive was cleanliness and location, but you should get more than bare minimum expectations from a Hilton.

We were met by Thomas who was super friendly and gracious. He upgraded our room at no charge and made sure it was to our liking. When I found out I left my bag out of town he suggested many local stores to shop and even knew where the sales were. All interactions with the remaining staff were polite, professional and patient even when dealing with a hostile guest. I will stay at this location every time we are in town. The room was clean, neat, smelled wonderful and met our family needs. The location was great as it was close to the interstate and had all of our favorite restaurants near by.

I booked the hotel is an overnight to break up travel. I arrived a little after 10 and the bar/food was closed. Nice and easy check in. Room was in 4th floor and was big, clean, comfortable. Downside is there were kids in the parking lot until after midnight that weee playing games and they were very loud (parents fault not hotel) and my refrigerator made a high pitched noise (once I located where noise was coming from), so I unplugged it. Hotel staff informed me that the hotel is very loud during baseball season…

Perfectly located if you’re in town for baseball, as we were. We could not have been happier with the friendly accommodating staff. The hotel was clean. The pool area was perfect for the kids to blow off some steam. We highly recommend to stay here and we’ll be back.

This was perfect for a quick overnight stay as we were passing through Aberdeen. My 3 kids really enjoyed the pool and the hot tub after we spent many hours in the car. Check in staff was very friendly, and the room was just right.