Holiday Inn Express Biddeford, an IHG Hotel

We selected the Holiday Inn Express in Biddeford, ME in May 2024 for the UNE gradation ceremony. Given the Holiday Inn brand we thought this would be a good choice, but sadly that was not the case. Upon arrival, my family and I were greeted by an aggressive employee (Denson?) who simply greeted us with “license and credit card”. When we got into our room it smelled musty and moldy. The air conditioner blows directly onto the bed, the bathroom door was rusty and chipping onto the floor and the supposedly “firm” pillows were paper thin. But above all else, it was the terrible service that really stood out. Our second night there we almost had an altercation with Denson as our keys didn’t work. My wife proceeded (alone) to the front desk with our 5 yr old child to ask for replacement keys. He repeatedly stated that they do in fact work and did not offer any assistance to troubleshoot. After some back and forth, I finally had to intervene and told him the keys are not working. He aggressively grabbed them from my hand and walked away without a word. Assuming he was heading up to the room, we followed him and after another aggressive exchange he finally admitted there was a problem with the door key pad, not the keys, and the keypad had to be reprogrammed. We stood outside our room for 10 min while he finally returned with a device to fix the door keypad. We will never again return; the hotel is run down, moldy, and the employees do not care about guest satisfaction whatsoever.

Close to family so we stay there a lot. Had an issue when we got there bjt was taken care

We’ve stayed her many times due its proximity to our grandchildren. Never had a problem. Quiet nights and comfortable beds.

Really average hotel stay. Room was missing bed sheets for the couch for our kids. Bathroom door barely closing. The hotel is getting catch by the years in general. Personnel was welcoming but I got a bit shocked by the fact that the person who responded to us wore gloves because they were taking care of the hotel garbage. Obviously the gloves were not removed. Not the worst we have seen but definitely not the best.

Motel was newer and updated. Breakfast was excellent and the kids loved the pool!!!!

Hotel was clean! Staff was friendly! Very nice complimentary breakfast that was helpful to feed the kids with lots of options!

Nice place to stay, staff was helpful and polite, the room was clean, the shower was strong and enjoyable and the check in was quick and easy, The breakfast was memorable as it was hot, very good, area was clean and the options were many. i would recommend this hotel to my friends and family.

Let’s start with the front desk. The man that checked us in greeted us with a what’s up instead of being professional and told me very rudely that check in was at 4 and check out was at 11 instead of 3 and 12 which was what was my check in and check out on hotels.com and yelled at me that they were wrong. Then had to go back down to front desk and the guy was never there so we had to yell for him and was greeted the same way . There was gum on the lobby floor when you walked in . Now let’s get to our room.our room was in need of major repair the wall paper was falling off the walls the ceiling was two different colors like they forgot to paint over the primer near the sprinkler. My bedding was dirty good thing I brought my own. Next day we left at 8 am to bring granddaughter to hockey and we couldn’t get back in our room because the key didn’t work all of our stuff was still in the room again back to the front desk and I told him we couldn’t get into our room it is like it was a major inconvenience to bother him. I am a local to Biddeford and wanted to have a fun night with my grandkids they asked to go home at 10:30 the first night. I would not recommend your hotel to anyone of our out of state friends/ family. Breakfast we got turned off when people were putting there hands in the bread bags to make toast.

I stayed for 3 nights while visiting family in the area. The room was fine…clean, spacious, comfortable. I had a king sized bed and it comfy. The room lacks a safe but that wasn’t important to me. There was a coffee maker, a microwave, and a refrigerator in the room. The staff (front desk and housekeeping) were outstanding! Friendly and efficient. I will definitely be staying here again.

Don’t think there was enough staff waited almost 30 minutes to check in one person at desk she was doing her best . A bit pricey for one night was there dropping my child off to college was going to book for family weekend but to expensive to stay for a weekend. Rooms need to be updated no outlet to charge phones