Comfort Suites Shreveport West I-20

Upon arrival, I asked about the pet policy. Normally at Comfort Suites, I’m able to pay a fee to have my pet stay with me. After checking in with special needs children, I was told that I would have to leave if I got another noise disturbance. I advised the front desk that my children have disabilities. They told me, “Call it what you want” when I said it’s discrimination. So you if have children that are louder than quiet. I would advise to book at another hotel.

Will never recommend! Will never support again! Canceled my 2 rooms without me knowing! Gave them to someone else! And the hotel was sold out! I booked these rooms a month in advance! I was there at check in at 3:00pm With 12 family members! I’ve always stayed at this property! Even when I’m out of town! I can honestly tell you! They lost a long term customer! I will never support this company again!

This hotel was clean and comfortable. The front desk woman was extremely nice and helpful. Our kids loved the indoor pool and making their own waffles for breakfast.

When we checked in, she told us the elevator was broken and the room we had was on the 2nd floor so we ‘d have to take the stairs. I was past the time frame to get a refund, so I asked if they had anything on the 1st floor and she said no. So, we proceeded to drag our suitcase and other things up the stairs to our assigned room. I was appalled when we saw the bathroom-it looked like black mold was running down the walls from the ceiling. The desk had sticky stuff all over it like it had never been wiped down. The curtain was broken and stained. We had just attended a funeral in the area, so I was tired and just wanted to change clothes and watch football so I overlooked the horrible room we were in. I changed and sat down to turn on the tv and several of the channels were pixelated, including the one I wanted to watch the game on. I should have headed down stairs and demanded my money back, but again we had driven into town that morning and attended a family funeral so I was distraught. We just left the hotel and went out for the rest of the day to watch football at a local place. We came back only to sleep there and head home. Absolutely disgusting and I can’t believe the price I paid!!!

it was great for our family of 5, clean, comfortable and the staff was nice. The breakfast was delicious in the morning.

We had a very comfortable stay while traveling with our grandchildren. I called the hotel ahead of time about the pool and the breakfast, and the person answering was very informative. Check-in was easy and the staff friendly. The room was very clean, and the beds comfortable. We had a spacious room with living area and a kitchenette. My grandkids enjoyed the indoor pool immensely. The full, hot breakfast was typical hotel food, but there was a great variety so that a person would not go away hungry. The only inconveniences were that the tub did not have a lot of pressure so that it took a while to fill, and the bathroom sink did not have hot water. However, the water in the kitchenette sink was hot. Overall, we enjoyed our stay and would book again.