Quality Inn Donaldsonville - Gonzales

Very shady staff and management. We checked out early due to problems I will list below and was told by the person at the front desk a refund would be issued to us through Hotels.com. When I contacted Hotels.com they said they contacted the hotel and the person at the desk said there would not be a refund. I contacted the property myself and I was told they had my number off the caller ID and would contact me back. 5 days later they have not returned my call and they will not answer now when I call back. Also there are day laborers staying there which doesn’t bother me but they frequent the pool daily from around 6pm until it closes and they were offering my children beer in an obvious attempt to get us to leave so they could drink and play their speakers. Definitely not family friendly. Breakfast is sausage, eggs, and waffles every day. If your white fix them yourself if your black then they fix them for you. The lady that ran the breakfast area was definitely rude toward us. We was the only white family at the property and was not made welcome. There is a $100 deposit which is listed online in the fine print. If you pay cash they say you get it back at checkout. I used my card and 5 days later finally got that back. In their defense he offered me to use their ATM machine to get cash out for a ridiculous surcharge fee. All around shady property and I would never go back there again! P.S. if you go there bring your own towels because good luck getting more.

The hotel was very clean and a good experience all the way! If my family passes through again we’ll definitely stay here!