SpringHill Suites by Marriott Baton Rouge Gonzales

The toilet was broken the tank would not fill up. I had to go get a bucket to fill in the bathtub. To flush the toilet due to them have no more rooms. Their solution was to let my kids get free candy from the snacks. How about a new room or at least a credit. Was not satisfied at all.

Blonde female was working the desk when we checked in was amazing! We had travelled in from out of state to visit family and we were able to check in early- kudos to her! Breakfast area was well stocked and cleaned often. We were greeted as we came and went by housekeeping and the front desk staff. We asked for extra towels and they were brought up quick even when we offered to retrieve them and the man who dropped them off was very friendly! Downside - no lock on the bathroom door, we had to wedge a wash cloth under it. The room wasn’t super clean - we found change on the floor and the bathroom walls were dirty. Possibly a male manager didn’t seem to care to interact with us. We had a lighting issue that we ended up figuring out on our own, but he was very dismissive and rude when we asked for assistance. Mind you it takes alot for us to speak up and ask for anything. Overall our stay was good.

We enjoyed our Easter Stay - celebrating with family. Your property was a huge SUCCESS for our Stay….the Staff was friendly and accommodating; our King Suite was very comfortable and super CLEAN…the BREAKFAST was EXCELLENT! Thank you - We WILL BE BACK on our next visit to our family!

I think we all understand that construction is something that has to be done in hotels. But it might should be noted when purchasing a hotel as expensive as this one is. The rooms were okay but missing conditioner, body wash, regular soap, light switch was messed up and shower heads were horrible. When you spend almost a grand on 2 rooms you expect most of those things to be better than something or the service you’d get from a motel 6. BUT great food options close and maybe if there wasn’t a jack hammer going when your seeing family you haven’t seen in a decade I think this would be a pretty solid stay. Situational review but still…. This place was close to westin prices…