Home2 Suites by Hilton Richmond

Amazing stay! I was greeted with the sweetest receptionist and we had a great conversation. The room was so clean and comfortable, the ac worked amazing and kept our family of 6 comfy. The pool was perfect to expel energy from children who were cooped in a car all day. Breakfast was great and had many options for my picky kids. The lady running breakfast was so sweet and kind and just so happy. Checkout was a breeze and the staff running that, you guess it, also so friendly! 10/10 recommend.

We enjoyed our 1-night stay at this hotel and would stay there again if we are in the area. The breakfast was great and the employee working in that area was on top of everything and very courteous. Our room was quiet and large enough to accommodate our family. The pool was amazing and felt warm, which is rare for hotel pools that we have stayed at in the past. Overall pleased with our experience.

The staff was excellent! They went over and beyond all my expectations in serving our large family gathering.

The lady at the desk was very nice, but when we got into our room we looked into things and the fridge was not cleaned out from last guest or the trash. The pool was not working lady informed us the new heater was put in but they were not turning it on til mon. So we had to walk back to the holiday in to go swim. Which was not the easiest for us since we are a family of 6. Also had to go down to ask for extra pillows and blankets and there was none in the room to make the pull out couch. No safe in the room which would of been nice to put our important items in. Then no biscuits and gravy as we was told for breakfast so had some upset kids.

This hotel was so clean, and the room is set up so well for a family to have a great stay. The breakfast was great.

I brought my mom and toddler so they could swim while I was in meetings, but the pool was shut down the whole time we were there. Very disappointing. The shower floor looked like it hadn't been cleaned and the handle to the bathroom door was falling off. Also, you cannot lock the bathroom doors which sucks when your kid keeps sliding the door open while you're trying to use the bathroom.

Easy check-in; highly competent staff; clean, comfortable, reliable. My kids said they didn’t feel like they needed to use Clorox wipes on anywhere the wanted to sit their stuff.

Room size and features were terrific for our family with 3 teen/tweens. Everything was wonderful except pool was a bit disappointing sit to small size. Otherwise excellent stay and we’ll be back!

I checked in and the hallway on my floor was dirty and there was trash greeting you right when you step off of the elevator. My first room was dirty. I had to contact the front desk and they gave me a different room, but that one was dirty as well in the same place. I just assume that they don't do a thorough cleaning of the beds, so I cleaned it myself. I had my sister visit my room with some family, and the 3rd shift front desk clerk didn't want to give her a key (she was listed to be able to have a room key) because he thought there would be a noise complaint! My family didn't even get a chance to get to the room before the clerk ASSUMED that Black people would be loud and problematic. If my room wasn't non-refundable, I would have left after the 2nd dirty bed. Because of how inappropriate the clerk was to my family, I certainly wouldn't recommend this hotel.

Excellent stay! Beds were comfortable and the rooms were very spacious. The staff were helpful and kind. Breakfast had a great variety even for my picky kids. The staff encouraged me to take extra snacks to go for my toddler which was much appreciated. Our only regret was we didn’t have time for a longer stay. We will visit again in the further.