Holiday Inn Express Lebanon, an IHG Hotel

Stayed here while visiting family. Location was convenient. Hot coffee in the morning especially when I checked out at 5 am. Room was clean.

Excellent customer care, very clean kid friendly and great breakfast

We had a tornado warning with touch down around a half mile away from us. We went to the front desk to ask them where to go and the front desk said she didn’t get a warning on her phone and essentially didn’t believe me until I showed her my phone with the warning on it. There were at least a dozen people on the lobby wondering the same thing. When we asked what the policy was and where to shelter she actually said “I guess your on your own”. At least a dozen more people came in off the highway to look for shelter. We huddled in the bathrooms. She was disrespectful, dismissive and untrained. It was terrifying for me, my children and plenty of other families. Completely unacceptable.