Sheraton Suites Chicago O'Hare

Great hotel next to O’Hare. Had a nice restaurant and lounge area that had been recently renovated. My kids also liked the small area outside with a rock garden. Rooms were spacious and comfortable.

The rooms are large, comfortable and gorgeous. I slept like a baby. We had a separate TV room which we loved.

I chose Sheraton, over many other hotels in the same area for our 1-night layover in O'Hara, because I thought I would minimize the chance of having a bad shuttle bus experience by selecting a well-regarded hotel chain. Little did I know I'd come to regret the decision very much. My wife (my wife and I, with two young kids) waited for over an hour to be picked up by the Sheraton shuttle bus, after a 11-hour international trip back from Europe. This could have been avoided if the hotel staff (responsible for arranging the shuttle service) had done her job and told the bus driver that we were waiting at Terminal 5, after I've called twice ahead to confirm the pickup. This complete failure on the part of the hotel staff in simple communication, especially after the guest has called ahead to arrange the pickup, is simply unacceptable and should never be associated with a name like Sheraton.

Restaurant service and room service was terrible Staff watched my wife and daughter struggle to load luggage with 2 small children

We stayed there over the Christmas holiday. It was a great time for the family!!! The place was festively decorated and the staff was very friendly.

A beautiful hotel and next door to the airport. My only complaint, my room smelled of mildew. I shared this with housekeeping and the front desk during check out. The only reason i did not say anything to the front desk, this was the second room they placed me in. The first room was in front of the elevators so i asked to be moved. I hung out with family and didn't return to the hotel until really late, too tired to switch rooms again.

It’s a good place to stay with family

Very nice quiet kid friendly hotel will stay again