Kohea Kai Maui, Ascend Hotel Collection

The 3 bedroom penthouse was amazing. It was so spacious and the balconies were wonderful. Leni at the front desk was so wonderful, helpful, and sweet! Our family was very comfortable and really enjoyed our stay. The only draw back was the fridge water and ice didnt work, but the hotel had an ice machine and water machine in the office for use. The coffee each morning was sooooo.... good! The grounds were so beautiful and truly felt private.

My keys were stilen by the guy across the street with white hair and his children

We rented a junior suite and the pictures showed a full kitchen and plenty of room. What we received was a small studio with tiny frig and coffee maker. Even though we requested our original booking we were told it wasn't available and that all of their junior suites no longer had kitchens. We asked for a refund of the cost difference between a studio and junior suite and were told they would only refund the resort fee of $50. Then we were told they would have to check with corporate. We have followed up and no response even though we have an email agreeing that the pictures on hotels.com are more than 5 years old and incorrect. Staff were nice enough and the room was ok...just not at all what we had paid for and no remedy of the issue. Pictures on hotels.com still show the full kitchen!