Grand Hyatt Kauai Resort and Spa

Our family stayed at the Grand Hyatt in Poipu for half our vacation and the other half at the Sheraton in Coconut Beach. Overall we preferred the Sheraton. At the Sheraton we had bigger and newer rooms, with a much better ocean view, at half the price. Sure, the grounds at the Grand Hyatt are nicer, and there are more pools, a slide, and a "lazy river". But the place is just too big. It takes too long to get to your room, the pools, your car. Making it less relaxing and more of a planned chore. The Sheraton felt more "intimate" and relaxed. The ocean is way closer to the rooms, so you get the nice breezes and sound of the waves. They don't charge you for every little thing the Grand Hyatt does. The food was better. Lastly, there was a notable difference in the staff. Except the person who checked us in, almost every other staff member we ran into at the Grand Hyatt seemed unhappy to be working there. At the Sheraton, they all seemed to be working together like a family. Laughing and enjoying their job, which was confirmed by the multiple ones we asked. Our server, Kaisha, at The Crooked Surf was excellent.

As an airline pilot, I’ve had thousands of hotel check-ins over the last couple of decades. This was the best, hands down. We truly felt welcomed by all of the staff. Beautiful Leis for us all, champagne due to a birthday in our family, great service in every way.

Grand Hyatt is massive in size but well managed with attentive and friendly service. It's an exclusive resort, you don't see many guests, except for breakfast time. Gardens and pools are so beautiful, clean and well designed. (Adults pools near the outside bars, lazy river, jacuzzi, kids'pools, sea water lagoon, with a direct access to the Shipwreck beach. It's an ideal place for family, couples, seniors. There are some great dining options nearby (highly recommend to make an reservation in advance).

This property is by far the best one in the area. We enjoyed staying here, but I wouldn't suggest it for younger couples. Even though they have an adult pool, kids would still come by and some even jumped in with their parents. We have stayed at other hotels where the staff monitor, but this was more of a free for all. The staff was also not the most inviting. We stayed at the Four Seasons Maui last year, and so maybe we are spoiled, but some of the dining places the staff seemed to not be very inviting. The rooms were very nice, BUT again we were woken up by kids playing right outside of our slider at 7am. Overall a fun stay, and great for those with children.

Great property Beach not kid friendly though just a caution for families

This was our second visit to the resort and we will be back. Great place and very family friendly.

This is a great resort for couples or families. The kids will love the pools and slide and couples will enjoy the grandeur and atmosphere. The staff was great in all respects.

Property & staff were amazing! Can't wait to go back with my family.

Wonderful stay, and great for families!

The walls are very thin in your rooms. I could hear people above me to the right and the left very clearly. Screaming kids down the hall, someone snoring in the next room and people out all hours of the night as I was on a walk out to the pool room. While the property is lovely pools and beach were great, I would not stay here again as the price does not match what you are paying for. Housekeeping does minimal cleaning, trash was not taken out and beds just thrown together. If this were just a regular average hotel I would not be saying anything on this post but it being one of the most expensive resorts on the island I expected more for what I paid over $1000 a night