Fairfield Inn & Suites by Marriott Cartersville

I booked thru Expedia I had a paid receipt and hotel had computer issues . They let us check in and in the morning the manager said for me to pay again or they where calling police .I tried to book on Marriot app but it wasn’t working either . Manager at this location did not answer phone when staff tried call to help . This same manager that was calling police . She said she has to kids more important then customers lobby full of people and she wanted to not try and fix issues . I am a Marriot vacation owner smh . Manager was the problem . Apparently they tried to wake me up to deal with this after midnight . This stay was on my why back from my mom funeral and I had to leave in a.m for local work . This should have not happened this way .

During check-in it took 3 attempts to get us a room that didnt already have a family already sleeping in it. The following morning for breakfast, there was mold on the bagels and bread. There was also throw-up outside of the elevators all morning that did not get cleaned up. Outside of these problems, we had a great stay and the rooms were beautiful. The staff that worked with us were very helpful and fast at fixing the problems we had. Outside of the problems it would have a fantastic review.