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Comfort Inn & Suites

2 1/2 star hotel
Kids stay free
Connecting rooms
9/10 Excellent
(1003 verified Hotels.com guest reviews)
See verified family reviews (9)

generated by AI based on family reviews

Overview

The Comfort Inn & Suites is a highly-rated hotel for families, known for its welcoming atmosphere and exceptional staff who go above and beyond to ensure a comfortable stay. Families appreciate the spacious rooms (some with two king beds), making it suitable for larger groups. While the breakfast could be improved, with some inconsistencies in equipment, the friendly service and variety of food options are still noted as positive. The hotel's location offers beautiful mountain views and convenient access to local attractions and downtown Blue Ridge. The hotel is known for its cleanliness.

Guest highlights

The exceptionally friendly and helpful staff, who often upgrade rooms and go the extra mile for guests.
Spacious rooms, particularly those with two king beds, comfortably accommodating families.
The hotel's beautiful location, offering stunning mountain views and easy access to local attractions.

About the hotel

A fitness center, a business center, and a meeting room are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.

Nearby attractions

Located in Blue Ridge, Comfort Inn & Suites is in the mountains. Blue Ridge Scenic Railway and Tabor House & Civil War Museum are notable landmarks, and some of the area's activities can be experienced at Blue Ridge Lake Marina and Mercier Orchards. Tank Town USA and The Lilly Pad Village are also worth visiting. Explore all the area has to offer with ziplining, hiking/biking trails, and mountain biking.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Microwave
Refrigerator
Rollaway/extra beds (surcharge)

Wifi

Available in some public areas: free wifi

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Turndown service

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Grab bar near toilet
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height counter and sink
Raised toilet seat
Roll-in shower (select rooms)
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Fitness center

Conveniences

Elevator
Front-desk safe

More

Fireplace in lobby
Smoke-free property
Tv in lobby
map

Reviews that mention...

Family Reviews

for Comfort Inn & Suites
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

9 reviews

Review data

5 star reviews

67%

4 star reviews

22%

3 star reviews

0%

2 star reviews

0%

1 star reviews

11%

We have selected a sample of reviews which reflect what families have said about Comfort Inn & Suites

Latest reviews (9)

A

Amanda

4 Apr 2024 - 5 Apr 2024
reviewed on hcom

5 out of 5 stars

Our stay was great! Super friendly check in and up graded our room for free when they saw we had kids to give us more space!
i

iris

25 Feb 2024 - 3 Mar 2024
reviewed on expedia

5 out of 5 stars

All the staff treated you like family and not just a guest!!
J

Jane

13 Feb 2024 - 16 Feb 2024
reviewed on expedia

4 out of 5 stars

The staff is always excellent! The rooms are a little tired and can use a refresh. One concerning item is the landscaping company (Earthkeepers) spraying a known toxic weed spray all over the outside areas. Notably the walkway/doorway to the lobby where ppl are exposed. Also, the spray poisons the bees, animals, harms children and the environment.
R

Ricky

20 Jul 2023 - 21 Jul 2023
reviewed on hcom

5 out of 5 stars

Very clean and inviting room. The bed was very comfortable and I slept very well. The bathroom and shower area was a bit small (had our two grandchildren with us) but we dealt with it. Got up the next day and had a great breakfast. The staff was very friendly also, great customer service. Blue Ridge is a beautiful city, we had a wonderful experience there.
D

Debbie

27 Oct 2022 - 28 Oct 2022
reviewed on hcom

5 out of 5 stars

Smallest bathtub in the world, I am sure! Toilet also, seemed child size.
P

Penny M.

14 Oct 2022 - 16 Oct 2022
reviewed on travelocity

4 out of 5 stars

The staff were amazing!! We were arriving at 2 AM with an 18 month old and 2 five year olds. I called ahead and asked to have the crib set up and it was!! We arrived to a clean, quiet room and was able to put the kids to bed immediately. The room with 2 king beds was so large. It was exactly as the description stated. Good hotel!!!
N

Nichole

9 Aug 2022 - 12 Aug 2022
reviewed on hcom

5 out of 5 stars

This was one of the best hotels our family has ever stayed at! From the check in desk where Alison tracy checked us in was amazing! She was so kind and helpful our family really appreciated her! She went the extra mile to make our visit special. The staff at the breakfast area were also so kind and anything you asked for they were happy to help! The breakfast was delicious and they had SO many options to choose from.. Waffles, toast, eggs, cereal, bacon , muffins , juice and coffee and a lot more items actually! The hotel overall was super clean ..like i mean clean! Not once in our 3 days there did i see anything dirty ..the cleaning crew is amazing! It was located on top of a mountain with beautiful views but an easy drive up! I really cant stay enough about how great our stay was! Also thank you for the lemon water when we 1st got there ..that was really refreshing after a long car ride! We will most definitely stay here again! Also this hotel is close to everything like minutes away from downtown where the train is and mercier orchards! Thank you to all the staff at this hotel for caring and making our stay perfect! God bless you!
C

Charles

28 Jul 2022 - 29 Jul 2022
reviewed on travelocity

1 out of 5 stars

Stay would have been great if the kids above my room , had not jumped off and on the beds until after 12.00 o'clock I had to get up early an go to work that next morning , I call the desk two times trying to get the noise stopped , with NO LUCK .
A

Anonymous

Invalid Date - Invalid Date
reviewed on orbitz

5 out of 5 stars

This is a beautiful hotel - perched on top of a hill with views of the mountains. I visited with my two grandsons, ages 10 and 11 years. The game room had ping-pong and pool tables which they thoroughly enjoyed. Our room, on the third floor, was very attractive along with the bathroom. It was very handy to restaurants and downtown Blue Ridge. The only downside was the included breakfast - the waffle iron never worked and the toaster was broken one morning. The attendent evidently could not keep up with cleaning tables both mornings I cleaned the table prior sitting down with the kids), but feel that is a minor glitch (I did fill out an opinion card, with regard to this) and sent it to them. I would definitely stay there again.
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