JW Marriott Orlando Bonnet Creek Resort & Spa

We absolutely loved our recent stay at the JW Marriott Bonnet Creek. It was exactly what we needed - kid-friendly yet still luxurious. If you have children, check out the kid’s conservatory. It’s the nicest supervised playroom I’ve seen. The food and drinks are excellent and so is the spa. I loved that there were VIP coaches daily to take you to the parks. The best thing was the breakfast- the freshest, most delicious breakfast spread ever. The staff was lovely and accommodating. We were upgraded to the Family Suite and it was super beautiful and comfortable for our family of 4 (2 kids and 2 adults). We’ve decided that we will only stay here from now on when we go to Orlando!

Very disappointed. I booked five rooms for me and my family. Why? First of all, very much understaffed. The first day we arrived, they gave us room 1131. We got into our room, to be surprised that our room was being occupied by someone else. That’s a huge faux pas. Two, the room is nothing special, just pricey for what it is. Three, the top restaurant Illume is understaffed, with just one guy for the whole bar. Three, beware of extra charges by the hotel, don't trust them. Always ask for a final receipt; I refused to pay additional parking and other nonsense fees that were incorrectly charged. Finally, very bad attitude from the front desk staff Ashley. It almost looks like the people there hate their jobs. I wouldn't go back. Try something more convenient, like Shingle creek hotel, which is a better price for what you get.

Very disappointed. I booked five rooms for me and my family. Why? First of all, very much understaffed. The first day we arrived, they gave us room 1131. We got into our room, to be surprised that our room was being occupied by someone else. That’s a huge faux pas. Two, the room is nothing special, just pricey for what it is. Three, the top restaurant Illume is understaffed, with just one guy for the whole bar. Three, beware of extra charges by the hotel, don't trust them. Always ask for a final receipt; I refused to pay additional parking and other nonsense fees that were incorrectly charged. Finally, very bad attitude from the front desk staff Ashley. It almost looks like the people there hate their jobs. I wouldn't go back. Try something more convenient, like Shingle creek hotel, which is a better price for what you get.

This hotel is a disaster. When we arrived there were no rooms. They did not contact us to tell us. There were no other available rooms in Orlando and my family had to sleep in our car.

Overpriced, poorly managed. This is one of the worst places I have ever stayed. They never cleaned my room. By the time the maid did come it was close to 7 pm where my kids were back from activities. You can’t get a table at any restaurant despite only being at 50 percent capacity. They kept saying they were at capacity but there were so many empty tables in each restaurant. We had to get room service one of evenings. So many hidden fees