The Palms Hotel & Spa

This place has so much potential, and according to the 9.0 rating, so many people had great experiences. We must have been an exception because I would not recommend this place to any of our friends and family. If you end up in a room ending in 2, sorry you paid extra for a view because you’ll look down at the street with a giant dumpster in it. When you let the front desk know that it’s less than satisfactory, they’ll make a sarcastic comment to you and leave it at that. If you order food, MAKE SURE you have them leave it at the front desk. When my husband asked about the pizza that Uber Eats left outside (we took that part up with them), the valet attendant was also rude and sarcastic. It took about 45 minutes and several employees to watch footage to tell us “the Uber Eats driver took a picture of it and then left with it.” Possible, but highly doubtful since they said it was a male and Uber Eats had our driver as a female. We contested it, but they were set on their answer. Also, on the second to last day, our room smelled HORRIBLE. Like a major plumbing issue or gas leak. We had to call three times and each time, the front desk had no idea why we were calling. The smell was so bad, we couldn’t stay in the room. We were in the hall for at least an hour until someone came. And when she smelled it, she finally took us serious and immediately moved us to another room. Again, so much potential. We made the best of it but we were very disappointed to say the least.

Great hotel. We went for a family wedding. The valet takes forever and there are long lines for checkin and checkout. The wedding was nice and the servers were excellent

A lovely place to be based for our family of 5 during our stay in South Beach. The Palms is a very clean and well maintained property which is close to restaurants but also a peaceful place to retreat to. The pool area is surrounded by lush green trees, fronds and flowers. There are plenty of seating options. The towel service and ice water is 5 star. There is a very nice, clean strip of beach and swimming area at the Palms. We loved sitting on the beach and the friendly staff down there. The rooms were well laid out and didn’t feel cramped. They were beautifully cleaned every day, There were a few things that were not great. The first thing was the elevators were slow; in both banks only 1/2 elevators were operating which made for long wait times and several trips up the stairs. The second was the service at the main bar which was both slow and not as friendly as the rest of the hotel. One night we waited 25 minutes to be served and made to feel as though we were the ones being impatient. Thirdly, there is a terrible smell of sewage on the main floor around the bathrooms in the lobby. All in all, we really enjoyed our time at the Palms and I’d definitely recommend it to families young and old.

It’s great for family with kids as well. Easy and direct access to beach.

The room condition is great and breakfast is also very nice, simple but tasty. The direct beach access was also very good for kids playing and swimming. The frontdesk lady was not very kind but other people were very nice. Overall expensive but worth staying.

By far the best features of the hotel is the outdoor areas. They were beautiful and well landscaped. The bar and outdoor lounge were great. The room was clean and was a decent size. Shower room is a little tight but I liked the toilet had a separated room. For a family of 4 a double bed is on the small size for 2 adults so we will book a king bed next year. Overall the hotel was great and will stay again. Thank you

On the whole we enjoyed it. Disturbing was that too many children with their swimming toys were in the pool so that other adults were hindered in their swimming. The soap, shampoo containers should be checked on their emptiness. The Palms is a very nice location and we would come back.

I had a lovely stay at the Palms with my husband and two kids, aged 5 and 2. We booked it due to the location, good reviews, and great value. It did not disappoint! We arrived before noon, and were pleasantly surprised to be offered complimentary early check-in. The ambiance was classy, relaxing, and tropical. It felt like we were in the Carribean! The staff were so friendly and helpful. The pool was nice. The room was clean and comfortable and our ocean view was beautiful. I recommend having breakfast at Crema, which is a 3 minute walk north from the hotel. I would definitely stay here again!

The property is an quiet location. Wonderful view of the ocean. It provides a wonderful environment for families to have a relaxing stay. Please note that you have to ask for fridge and/or crib. Staff are friendly and polite.However, sometimes we have to ask twice or three time to get the item that we wanted. I hope they consider this and improve the experience. The restaurant on the property has good menu for breakfast/lunch and dinner. But I also recommend to walk in the neighborhood and try the cafe/restaurants in the area.

My family & I did a 48 hr Labor Day trip to SOBE. The trip was amazing. Hotel was great, great customer service. We were able to book a last min spa appt. I highly recommend the Palms. Far enough from Ocean Drive but still plenty of options when it comes to restaurants & night life.