Holiday Inn Express & Suites Golden - Denver Area, an IHG Hotel

I had called ahead of time and was told the pool and hot tub were operating as normal. Arrived to find a yellow, dingey, film covered hot tub that was out of order but the pool was great. It could use a ton of detail cleaning and simple dusting in corners, edges as well as behind or under things where kids might lose things. Boogers all over the walls was gross. Breakfast was a fail especially for the kids. The eggs all had onions and peppers in them and the flavor was straight peppers. Syrup was not a good flavor and tasted nothing like syrup. It was loud all night! If doors werent slamming the AC sounds like a diesel engine when it kicks on. The (dirty) shower had very little pressure and made an awful squealing sound the whole time. I wouldn't complain so much if this room wasn't so expensive.

Hot tub was broken and I got booked in a room right next to a bunch of screaming kids. And the manager would not move me or give me a refund

We stayed 5 nights here while visiting family. It was clean, quiet and comfortable. Everything was in working order: pool, hot tub, ice machines, elevators. Breakfast was nice and the attendant kept everything neat and clean. Our room was cleaned everyday. I would not hesitate to stay again!

The kids had fun in the pool

We’ve stayed twice because of the location on I-70 and being near red rocks. My only gripe is the carpet throughout is old and makes the hotel feel dirty. Otherwise it’s a decent hotel with great service and an indoor pool which is great for the kids.

Room was clean and felt safe for kids and I. Shower was great…good pressure/heat. Beds comfy. Everything was maintained pretty well.

Front desk staff was friendly and expedient! Came during a really bad snowstorm and was able to walk to family-friendly dinner options.

This hotel was great….until they doubled charged us. We booked through hotels.com paid in full and then got a $166 charge from the hotel also. We have not had much help fixing this. We have a few holiday inn express rooms book for a big family holiday trip. I think I’m going to cancel can’t trust this company.

One night stay over in the Golden CO area coming back from a family trip. Previous hotel reviews were spot on! Great stay, wonderful welcoming staff and a great breakfast! I recommend this hotel if you’re in the area!

DO NOT STAY AT THIS HOTEL! I travel a alot and have stayed in many Holiday Inn Express hotels. This is the worst hotel i have ever stayed in. I booked 4 suites because we were in town for a wedding and had multiple family members coming from different states. The first night, there was a man who appeared homeless walking around the lobby. The cable box was missing from one of the rooms and when we called to report it at the front desk, they responded that they were having a problem with cable boxes being stolen. They said they would run another one up and never did. My sons wallet was stolen out of the room and his credit cards had fraudulent charges on them. I understand that hotels are not liable for valuables left in rooms, however, the response of the female worker at the front desk was appalling. I wanted to report it so that they can look into who may be stealing from guests. I was looking for "im sorry this happened. we will look into it". She was defensive, uncaring, and accused my son of leaving it somewhere other than his room. I have never been treated so poorly by hotel staff in the many years i have been traveling. When stated it may be the person stealing cable boxes, she replied "we dont have that problem here". when explained that we were told that by a staff member, she responded "well who was it? what did they look like?" very accusatory. someone like that should not be working with the public. I will not stay in this chain again due this.