The Westin Riverfront Resort & Spa, Avon, Vail Valley

The property was clean and was in close proximity to beaver creek. To get to the ski area you need to take a bus. The gondola only goes to the landing and then you have to hop on the bus. The property was nice looking, the main issue we had was the staff. Before we arrived I received a notification that our room was ready. However, when we finally got to to the front desk a couple hours later, they indicated that that was not true and "they don't know why I was sent that" in a rather rude way. After waiting for another hour we finally received out room. Another issue we had, is that the restaurant by the bar had under cooked some pasta and overcooked our children's burgers. They were overcooked to the point of beef jerky. We decided to check out a day earlier and go to another hotel, usually most hotels that care would ask why we're leaving early. These folks did not. I personally would probably find a resort closer to beaver creek ski resort next time. I'm unsure if all the resorts have similar staff issues but I definitely felt like I paid too much for the service I received.

My family and I went for Christmas and we received an excellent service, convenient location, ski equipment rental right next door, and a great shuttle and car driver services to vail and beaver creek area. Very nice ambiance for the holidays. I highly recommend this Hotel .

Dining facilities had inadequate seating, limitied options for families with young children.

Nice facility but poorly staffed and broken doors and elevators during our stay. No one waited on us at the pool, and kids were allowed to run and jump in the pool unsupervised. Not once did we see a manager at the hotel. There is construction next door. How can one of only two elevators be broken for 3 days? Don’t they maintain it to avoid this type of inconvenience? Every elevator was packed with frustrated customers paying a premium for a relaxed vacation.

Seth was great on the phone accommodated an early check in. Unfortunately we checked in late waited 15 mins as the woman at front desk who was a trainee opted to play with a baby rather than help the next guest. No sense of urgency and she was kinda rude couldn’t answer questions regarding room location etc…

Great location, new decoration, spacious rooms. Excellent choice for families

Our stay was ok. For this type of hotel, there should be designated kid floors and rules about kids for tournaments being able to run around the hotel freely without adult supervision. There were a couple of tournaments and my husband and I along with another couple went up to relax and enjoy some peace and quiet, only to have kids running around everywhere with no rules to follow and the Mo.s getting plowed in the hotel lobby. We didnt pay over $300 a night to get no sleep or relaxation. Very disappointing

This is my favorite hotel in Avon/Beaver Creek. The service is great, the pool and amenities are outstanding and my children love the s’more by the fire pits at night.

Stay was excellent until the last night. Hotel is dog friendly and the room next to ours had 2 barking dogs and there were children talking very loud. It was a Friday so people were coming in for the weekend but at this price point I would expect better!