Homewood Suites by Hilton Belmont

The staff at this hotel was exceptional. Adam deserves an extra "shout out" for going above and beyond to meet my family's needs. He was superb. Thank you!

Pros: Friendly desk staff, plenty of on-site parking with easy access into hotel (both front and back), clean facilities, free books for the kids in the lobby, housekeepers will tidy/refresh your room if you request a day in advance, free breakfast, easy access to freeway, happy hour Wednesday evenings with free snacks. Drawbacks: The pool was a bit too cold and they couldn't adjust the temp, traffic noise at night from the freeway (I used earplugs), free breakfast was not as shown (no waffle machines, always a breakfast burrito bar which my kids didn't care for), ADA accessible rooms have a flat walk-in shower which always let water spill out onto the tile floor which is slippery. Overall, it was a pleasant stay and we really enjoyed having a 2-bed suite with separate kitchen and living room area. Great for a family with kids.

I booked 2 one bedroom suites with 2 queen beds in each suite, because of the number of people we had. Instead, they gave me 2 one bedroom suites with 1 king bed each. So, my family of 4 had to share 1 kind bed, which was a disaster. I didn't sleep for 3 nights. In the other room, my elderly uncle had to sleep on the sofa, which left him with an achy back during our entire vacation. What's the worse is that I left several messages for the manager, and never got so much as a courtesy call back. I definitely recommend that you don't stay at this hotel given the poor management and how they treat their guests.

Great hotel stay for our family! Spacious rooms with everything you need for a two day stay for a volleyball tournament. The kitchen was a big help for our stay and had everything you needed.

Wonderful hotel, I celebrated my bday. I will return, my family and friends already heard from me how nice is to stay at the Hilton in Belmont, I am definitely returning.

There was not enough towels for my family and I. I had to call for towels 2x. Also there was no blankets for my kids bed which I also called for. I also found a moldy plate of food in one of the cabinets. The provided body wash was also empty.

The room we stayed in was adequate; however, there were flaws during our stay: (1) a big stain in the carpet in the living area; (2) the bathroom smelled like dog urine -- faint, but it was present (this after waiting a while to get our room ready); (3) breakfast is underwhelming for a Hilton suite. In the hotels I've stayed at, from 2 stars to 5 stars, they provided eggs and another protein (i.e., bacon, sausage links, etc.) Not here. It was only scrambled eggs and overcooked and dry for 4 straight days. Not sure if not serving a second protein is a cost-cutting measure, but at least learn how to cook eggs properly. Most of the staff were nice, from the maintenance guy to the cleaners. Unfortunately, the front desk woman, when we arrived, could use a little more customer service training and attitude improvement. Travelling with kids is not easy especially when they are young. When your room is not available around check-in time, it's frustrating but I understand it happens. The problem with the front desk is she did a poor job conveying the info about when our room will be available. "I don't know what to tell you" is never an acceptable response especially after she already gave an arbitrarily selected time range to wait. I know she hates her job and is just going through the motions and doing the bare minimum but if you're going to be the front-facing staff for the hotel -- DO BETTER!

Nice place to stay with family

The pool was closed 5 days in a row. Not good enough when you travel with children. Unabel to use the laundrymachine because i am an international guest. Had to go downtown to the laundrymate

It was amazing, family friendly. My kids had a wonderful time and really enjoyed the breakfast.