Sheraton Palo Alto Hotel

About the hotel

This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.

Nearby attractions

In the business district and near a train station, Sheraton Palo Alto Hotel is in an area with good shopping. Shoreline Amphitheatre and Computer History Museum are cultural highlights, and travelers looking to shop may want to visit Stanford Shopping Center. Looking to enjoy an event or a game while in town? See what's happening at Levi's Stadium or Stanford Maples Pavillion. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain biking in the area.

Popular amenities

Family friendly

Laundry facilities

Outdoor pool

Refrigerator

Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi and wired internet

Food and drink

1 poolside bar and 1 bar

1 restaurant and 1 coffee shop/cafe

Full breakfast available for a fee daily 6:00 am–11:00 am: usd 21 per person

Room service available

Guest services

24-hour front desk

Change of bedsheets (on request)

Change of towels (on request)

Dry cleaning service

Housekeeping (on request)

Laundry facilities

Luggage storage

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Assistive listening devices in meeting rooms

Braille signage

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility

Roll-in shower (select rooms)

Valet for wheelchair-equipped vehicle

Well-lit path to entrance

Wheelchair-accessible business center

Wheelchair-accessible concierge desk

Wheelchair-accessible fitness center

Wheelchair-accessible lounge

Wheelchair-accessible parking

Wheelchair-accessible path of travel

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Wheelchair-accessible van parking

Wheelchair-width doorways

Things to do

24-hour fitness center

Outdoor pool

Shopping

Outdoor

Garden

Pool sun loungers

Terrace

Conveniences

Ballroom

Elevator

Free newspapers in lobby

Front-desk safe

Gift shop/newsstand

More

Smoke-free property

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Nearest Airports

Norman Y. Mineta San Jose International Airport

23 km from this hotel

San Francisco International Airport

27 km from this hotel

Metropolitan Oakland International Airport

32 km from this hotel

Reviews that mention...

All reviews (5)pool (2)staff (3)location (1)

Family Reviews

for Sheraton Palo Alto Hotel

2 out of 5 stars

5 reviews

Review data

5 star reviews

20%

4 star reviews

0%

3 star reviews

20%

2 star reviews

0%

1 star reviews

60%

We have selected a sample of reviews which reflect what families have said about Sheraton Palo Alto Hotel

Latest reviews (5)

M

Mary

1 Jun 2024 - 2 Jun 2024

reviewed on hcom

3 out of 5 stars

Nice place and good front desk service. The women talking loudly at 3 am by the pool and the kids yelling in the pool at 7:45 am pretty much ruined our sleep. We could also hear doors slamming closed (on self closing mechanisms) throughout the night.

M

Marco A Velazquez

20 Jan 2024 - 21 Jan 2024

reviewed on expedia

1 out of 5 stars

I arrived with my family around 11:30 PM we asked for our reservation, and they could not find it. They checked several times, and it was not found. There was no way for us to contact Expedia or anybody about this issue so finally clicked I could just send you a message on chat but you chat took my message and nobody ever responded. You guys just took my money and I have not heard from anybody. Very very poor service.

A

Amy

24 Nov 2023 - 26 Nov 2023

reviewed on expedia

5 out of 5 stars

This is such an amazing hotel! The staff was professional, the location near Stanford was key, and the overall vibe was so relaxing. Our kids loved the heated pool and spent hours swimming. Highly recommend! :)

R

Romeo

Invalid Date - 16 Jan 2023

reviewed on travelocity

1 out of 5 stars

Got screamed at by evening front desk while having quiet conversation with adult friends and kids in lobby. Very disrespectful. Old fashioned small room. Will never return.

K

Kris

24 Jun 2022 - 25 Jun 2022

reviewed on hcom

1 out of 5 stars

Worst hotel experience ever. Woken up multiple times through the night by crying screaming baby next door. Most disappointing was being woken up again by the garbage truck at 5am on Saturday morning picking up dumpsters full of glass bottles. Got zero sleep, probably will never come back unless they comp me.