The Meritage Resort and Spa

Check in was late, and wanted to charge more for a late check out. They had alot of guests and very little staff, but the staff at the family pool side were very attentive and did a great job with the amout of people that were there. Our server was Jr and francisco I think they were awsome. Also the manager gave the kids popsicles which was a nice treat.

My husband sent my daughters and I on our first Napa trip to celebrate Mother’s Day. Beautiful property, however, aside from the front desk person who checked us in on the resort side, and the valet employees, the rest of the staff seriously need a training course in customer service. We asked for an upgraded room and paid the extra $400 for both nights and was placed in the grand reserve building 8. Gorgeous room but the front desk personnel on that side was not friendly at all. In-room service, housekeeping and front desk never answered the phones after a few attempts. Very disappointing knowing we spent the extra money for what we thought would be better personal service. My daughters and I had dinner at Olive and Hay the first night. Again, less than mediocre service. Our waiter was totally inappropriate. Being we were there to celebrate Mothers Day, he rudely said “did your baby daddys leave you a card to pay for your meal?” Totally unacceptable! Seriously who says that to guests? I should’ve known right then things were going to go downhill. Would I stay at Meritage again? Nope, never. Would I recommend it to anyone? Nope, never. Like I said, beautiful property, terrible staff.

This resort is absolutely beautiful with many amenities, unfortunately, some were under construction right now, both pools, hot tub and bowling alley. We’re all closed. They do offer two pools one is for 18 and over and one is for families, they do have cabanas for rent. I did eat at the steakhouse at the resort, the food was delicious you can’t go wrong eating here and the service was beyond amazing. Resort has a store with a deli inside the rooms do have refrigerators and coffee makers. The bar in the lobby is always busy, but the bartenders work for really good at their craft beers cost around $10 and cocktails are about $20. I will definitely be back hopefully for one of their summer concerts. I was here for a convention and the food they served for breakfast, lunch and all of their snacks was excellent.

I specifically booked here based on a friends recommendation with high hopes of being able to stay on site with friends and truly enjoy the amenities. Unfortunately, that was not the case. 1. There was no indication when booking that the bowling alley was closed. We found out when we asked and the response was to come back in April. 2. The pool was closed. It was said the pool would be done January however, it doesn’t appear it was and we were told we could use the pool across the street. While I appreciate the offer, it’s uncomfortable to walk across the way in a bathing suit. 3. Our mattress had the spring coming through about 2 inches by our feet. Super unsafe. I was unable to speak to a manager as I was in a hurry to get back to my kids but this was not the experience I expected from The Meritage.

One night stay for company Xmas party. The grounds are nice, plenty to do for family.

I would give negative stars if possible. We requested early check in several weeks before arriving and were told it was not an issue and there would be no additional charge. When we tried to check in at 1pm we were told it would be a $80 fee to check in before 4pm. We called and requested a crib 3 hours before arriving, we were told a crib would be on hold for us upon check in. It took them until 10pm with my husband going to the lobby (which is across the street at the grand reserve because the Meritage is under construction and no one tells you that before booking so you have to walk across the street to get any type of service) multiple times before they finally brought something- except what they brought is not a safe sleep space. They brought a pack and play with an insert mat that was too small and a queen size sheet that we were instructed to fold as a crib sheet replacement. I am not putting my infant at risk of SIDs or suffocation!! I sent my husband to Walmart 10 minutes away to buy a travel crib. In the morning there was a small railed crib in the hallway outside of our door with a dirty stained mattress- ew, no thanks! The hallways were littered with garbage and room service left overs for days and the pungent smell of marijuana smoke. I booked and prepaid months prior on hotels.com. After checking out the hotel has charged my credit card a total of $1150. When I call the hotel they hang up. Beware & stay away!!

Great for family trip.

We love to stay in places/ hotels that are convenient and has a pool. We’ve heard so much reviews about this place and given the nightly price, you’d expect a good service. We’re not hard to please I promise. Front desk person has no personality and no eye contact check in I guess is what they do here. No explanation of what events/ wine tasting they offer or restaurants that they have. He gave me a piece of paper and you’re on your own to figure things out.the valet people are the friendliest and more informative than the front desk. I gave the valet staff 5 stars.the front desk half a star. The family pool is awesome and the bar staff are awesome as well. Will not be coming back to this place for sure. For the nightly price versus the service, it’s not worth it 😑

My husband and I were looking forward to spending a few days at this resort with our boys. When we showed up check in was great. While we were walking to our room we noticed the hallway floors were FILTHY! Once we got to our room and the AC kicked in the room had a loud noise coming from the bathroom and the patio had tons of water on it. We were given another room across the hotel and again noticed the hallway carpets were FILTHY and hadn't been vacuumed in a while. It didn't leave us confident that our rooms were all that clean because of what we had experienced at that point. We went to Olive & Hay for dinner on both nights we were there. The food was good but the first night the waitress didn't seem to want to be there and our second night we sat for 45 minutes before we were given water and even acknowledge. We were about to get up and leave but because this was the only restaurant I stopped a worker and asked if we could get water and order a drink. We finally got help by our waiter but the service was very slow. We were going to go to Mexico for vacation but wanted to support our local hotel instead and give our kids a Napa experience they would never forget. For the money we spent at this hotel and food was not worth it at all and will not recommend any of my family or friends to stay at this resort.

Loved the separation of family and adult only pools but wish our room was near the family pool. Loved the nice bottle of wine in our room. Loved the variety of dining opportunities. Wish there were more lounge chairs at the pools, often no seats available. Glad we got a cabana. Loved the walk in the vineyard and the bowling on the property.