Hotel Nia, Autograph Collection

Decided to go here for my daughters 11th bday. Lailani was amazing, pool was nice, went to the restaurant at night, great service. I wish we noticed the gratuity was included at dinner, we ended up paying a 20% tip twice. Sunday morning was bad, short staff at the restaurant, we waited about 20min, no help, then a couple walks right in & they got helped instantly, adding to our (& other customers waiting) frustrations. The guy behind us said he’d been waiting 20min for just a coffee. So we took our order “to go” and whoever made the chai latte clearly wasn’t a barista, it was beyond extremely hot, far above the serving temperature. My kiddo cried because she burned herself. And when valet brought my car it now has a check engine light that it never had before. I’ve stayed here before they didn’t have valet before. So I had no choice but to use valet, & when I told the valet about it, all he said was, “we’re not held responsible” so overall, some moments were great, some were bad. Side note, Calil (manager) removed $50 from the burning chai tea incident, but valet parking alone costs $37, I paid $301.81 for the room & dinner was over $400.

NIA has a big outdoor area and so as the swimming pool. Good for family staycation. Except the restaurant has limited foods to offer, should have variety of foods.

This hotel is so modern and welcoming. The lobby is nicely designed. The rooms are very clean and well-organized. The patio is beautifully landscaped. The summer pool party is very kid friendly and having a heated pool is a huge plus. I do think they should relax on the no outside food policy. I get why they are doing it, but if we are hotel guests, we should have the option to eat our own food in the garden or in the lobby.