Avalon Hotel Beverly Hills, a Member of Design Hotels

Stayed at Avalon for a family trip. My daughter graduated from UCLA. The hotel was conveniently located, comfortable, and the service was great.

Everything about this hotel was terrible even though we paid a lot for the 13 nights stay. We were first given a room with a really bad view of an alley behind the building, the bathroom was extremely small with no ventilation (all of their bathrooms are like this way!), we were two ladies in the room with only a small mirror in the bathroom! How we were supposed to get ready in the morning was beyond me. The same day I asked for a better room and I was offered a junior suite. We stayed at the junior suite for 2 nights and then the most disgusting thing happened!! The toilet was backed up and flooded into the room!! I called reception and they were not able to get someone to fix it so they offered us another room to stay in. After changing our room for the third time, it was finally livable but not any better as the room cleanliness wasn't any better. The only good thing about the hotel was the friendly and helpful staff.