Hilton Garden Inn North Little Rock

Me and my family always stay at the Hilton Garden when we are in Little Rock, AR. This was my first time having an issue with one of their rooms. I took a nap when I woke up ants 🐜 were all over the desk. I immediately went to the front desk to see if I could change me room or see if the had any ant spray. I was told by Kristina that the hotel was booked up and she would let her manager know what was going on. I was also told that they could not offer me a refund since my room was purchased through a third party (Hotel.Com). I emailed hotel.com to inform them of the problem and I was told that they would try to contact the Hilton Garden to see if they would issue me a refund. The manger at Hilton Garden would not return their calls. So, unprofessional. I do have pictures and a video of the ants if anyone is interested.

The hotel is in need of remodeling. Food options for breakfast horrible. Toilets in the bathroom were for children. We were not told that we would not get room service. That was okay, but would have loved to have known before hand.

Great halfway stopping point from Dallas to Nashville with my family of 6. Room has plenty of room for all of us.

Customer service greatly lacking. This was our third stay at this location, and we won’t be back the next time we come to visit family. Upon arrival our wireless key (that we had been notified was ready several hours prior) let us into the building but not the room. While we were trying to get it to work the front desk clerk was lurking in the hallway playing on her cellphone and glaring at us and when we started towards the front desk she states “um is there something I can help you with” in a manner that suggested we shouldn’t be in the building. Only 2 towels in room for 5 guest reservation. No pillows or blankets available in the room for the fold out bed. Called to request and was told I would need to “come get them myself because she was the only one there” in a rude tone that suggested I was a nuisance for requesting basic items. Went to the front desk to get items, and clerk was no where to be seen. After calling out twice she emerged from where she was sitting on her phone with no socks or shoes on to hand me items. This person represents your hotel, and it’s not a good experience or image.

This is our third stay at this property in 2 years. We are Hilton Honors members and choose this location because the layout of the room lets us have a seperate sleep area for our toddler. Upon arrival, our wireless door key would not open our door even though we were checked in and alerted our room and key were ready hours prior. After multiple tries we had to go get physical keys. Front desk clerk seemed sketchy and was hanging out in hallway on her cellphone when we arrived. No pillows or blankets available for the pullout bed in the room this trip even though our reservation was for 5 people. Had to contact the front desk for them. Was told I “would need to come get them from the front myself because she was the only person there, but would have to give her time because she had to go to housekeeping for the pillows”. Understandable under normal circumstances but she was hanging out in the hallway on her cell when we arrived not at the desk, and when we went to the front for the pillows we had to call out a couple of times for assistance because the clerk was in the back, eating, and the desk was not manned at all. There were only 2 bath towels in the room- again for a reservation that was clearly for 5 people and made the day prior. 1 tv remote was disgusting and obviously not cleaned. It was caked with icing and visible smears over the whole remote. We had to clean it ourselves. Overall disappointing.

We have stayed here several times before and it is a great hotel. However, this time we did not buy the trip insurance. Then the family we were travelling to see got covid. (So my mistake for not getting the "tariff"). Even though i am a Hilton Honors Member and even though we have stayed there several times they would not let us switch dates and we lost our money. We will never stay there again.