Residence Inn by Marriott Fort Smith

Disastrous checkin for grandparents with 5 kids. I reserved and paid for two, 2- bedroom suites to be told upon arrival that they had 1 available but would get me 2 other single rooms. No charge on the 3rd room. I explained that the children were 6-13 years-old with only 2 of us adults. I will skip the drama to say that we ended up in 2 rooms, 1 double suite and a single. If only they had alerted me that “construction “ had changed my reservation, I would have found other lodging. The Marriott made us pay for the single room and told me to check with Hotels, com about a refund on the other double room. (They charged us nearly the same price for the single.) And, yes, this was from the property manager. As for the single room, the shower had a lovely glass system installed 8 degrees off level. If I had realized that before getting in, I would have stuffed a rag in the track. It took Olympic dexterity to keep the door closed and shower at the same time. Speaking of the Olympics, we didn’t get to watch them that evening as even the children couldn’t figure out the remote controls. I travelled professionally many years. This experience takes the gold medal in disappointing hotel experiences.

Booked a two room suite because I was traveling with three adults and two children. We arrived to find the pull out couch broken with a note saying to contact the front desk forva roll away. We did so only to find out there were no roll aways. We were offered an additional room, but by that time we were unpacked and the kids asleep. What else? The room phones did not work. The room was not clean (plenty of hair in each bathroom). The bathtub did not drain fast so we stood in dirty water. This is obviously not an upscale hotel, but the room was in need of repair. Skip forward to free breakfast... upon walking down at 7:00 on a Wednesday, they were already out of eggs and sausage. Also, not sure when swin season is in Arkansas, but it was early June and the pool was drained. The only redeeming quality of this hotel was that the front desk clerk was very sweet and tried so hard to help at midnight when we checked in and found out we were basically short one bed. However, she was very new and had to call someone else for help, but they couldn't help over the phone. Best advice, proceed with caution.

I liked the hotel and would stay there again if they get the pool fixed. Not having the pool available was a real downer for my family. We were looking forward to the pool all week.