Comfort Suites

The hotel was under renovation but was very well kept and clean. We were disappointed to hear that the pool heater was out but happy with the size of the room for our family and the customer service.

We were disappointed that we reserved this hotel because it was advertised online that they have a heated indoor pool, yet when we arrived we were told that the pool room was very cold and the water was like ice. We told the clerk that online it said it was heated and she replied that they have been trying to get Choice hotels and third party booking companies to remove the phrasing “heated pool” but have had no luck. We stayed because it was past the refund window, but ended up having to take our kids to a local urban air so they would have something fun to do (since we had hyped them up with swimming). We live in the same town as this hotel but just wanted something fun for the kids to do that felt like a mini-vacation. Pretty bummed with the overall experience.

Not having another hotel to go to an everything do to this one being booked, an what we had planned financially we weren't able to just cancel an go to another one. We travled out of state to here so being tired influenced us to try it anyhow. We were there visiting family and than also to visit my grandparents at the cemetery. We didnt buy xmas this year because we saved for this trip the pool an the nearby movie theatre. Urban Air was plans for our children to make up for xmasThe whole reason we reserved the hotel is so our kids could swim indoor while there for the weekend. But upon our arrival was informed it was cold an no heater. Boys seemed likebthey couldbhandle the cold. Even tried to still swim. But after jumping in they immediately got out. They thought it would be cold but not that cold. They were bored. An that was sad. The lamp shades in the room were busted. The blanket at the top was ripped open so we spun it around. There were holes all in the bottom of the curtain. The alarm deal flashed. The water when you turn on flows brown at first. Breakfast gets crowded an there wasnt enough food put out for all pr it wasnt kept eye on very well when low. Ive never cancled hotels so didnt even know how to. But if i could have i would have. Spent as much money an should have just went to the Best Western in Loanoke or somewhere. In the end i did manage to get some sleep. But over all my family didnt have a pleasant stay. Maybe ill try the hotel again after repairs are

Sick children in the employee only food prep area; bug bites after sleeping in the bed—itchy weekend. Left before reservation early to find a hotel without cleanliness issues.

The staff were great, so nice. The room didn’t cool very well. It was only on the 80s outside, so I can’t imagine this when it will be over 100. I appreciate the suite that will sleep 5 people (three kids). You should probably extend breakfast past 9. There were so many people there. You could barely get up to the breakfast area. It closed at 9, but they stopped putting out food at 8:15 or so. We kept waiting with no luck.

Bed comfortable, Towels clean but thin.Floor carpet severely outdated and stained, wall tapestry outdated and stained, bathroom door old and stained; spiders/ cobwebs on ceiling and corners, found baby spider crawling on my arm. Multiple black bugs( possible beetles) on the carpet, bathroom floor and closet door slider guide. Bathroom floor tile clean in the center, areas behind the bathroom door or corners visibly not clean; found soap wrapping under the sink from previous guests. Breakfast reasonable. Scrambled eggs not availed at what they advertised as”full breakfast”. Stayed at another Comfort Inn in another state which was significantly superior in choice of food( even served omelets) and cleanliness. Hope this hotel will take the opportunity to improve and represent well the name of the brand it adopted.

You place needs to be updated and needs new beds. I woke up so sore each night and morning. Also front staff needs to do a better job with all the kids running around. Pool has not been working for some time. Should of got a discount.

Hotel staff were very kind and attentive. Our hotel room had a few minor maintenance issues that I am sure after we left were dealt with. My kids and I loved the large indoor swimming pool and wonderful buffet breakfast. I also loved having two queen beds and a sofa bed for our room. We have a family of five and that was so helpful for everyone to be comfortable. I would recommend this hotel and would stay there again.