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Ayelet
14 Jun 2024 - 15 Jun 2024
reviewed on expedia
2 out of 5 stars
The person in the front desk was rude!!! I’ve have never seen something like that. I was asking for extra blankets and he told me that it’s an absurd request and I never got the blanket. My kids could not sleep because they were cold!!!
Shame on them for such a bad customer service
B
Barry
15 May 2024 - 18 May 2024
reviewed on expedia
5 out of 5 stars
The general manager, Ali, went completely above and beyond. His focus is clearly customer service and I would recommend this hotel to my closest friends and family.
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DANIEL
16 Mar 2024 - 17 Mar 2024
reviewed on expedia
5 out of 5 stars
The manager was extremely helpful. My kid really enjoyed the pool. Cleanest hotel we have had during our trip. Short drive to Horseshoe Bend and Glen Canyon dam.
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Christina
11 Mar 2024 - 12 Mar 2024
reviewed on expedia
5 out of 5 stars
Stayed just one night here before an Antelope Canyon tour.
Front desk staff were great, check in and out very easy. The room was spacious, clean, and had all the necessities including fridge and microwave. One thing to be aware of - the washroom has a traditional set up where sink/toilet/shower are all together, which may not be optimal for larger families.
Breakfast hot options included make-your-own waffles, eggs, and sausage. The dining area was also spacious.
We did not have time to make use of the other facilities but there was a pool and hot tub available.
Overall this hotel met all of our needs and, being quite new, everything was in good condition which made for a fresh, comfortable destination after a long day of hiking and driving. Would definitely stay here again.
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David
15 Oct 2023 - 16 Oct 2023
reviewed on travelocity
2 out of 5 stars
When I arrived at 1pm to see if I could check in a couple of hours early, nobody was at the front desk. After waiting for about 15 minutes for someone to show up, I finally left. What kind of hotel doesn't staff their front desk at 1pm? Later, when I returned about 45 minutes before the official check-in time, the guy at the front desk (the manager?) haughtily told me that under no circumstances could I check in early. Apparently, all rooms are magically ready at 3pm and not a minute earlier. Finally, when I was allowed to check in at the official 3pm check-in time and was given a room on the second floor, I asked if I could have a room on the third floor instead because of negative reviews that indicated a tendency for noise to filter down from upper floors. The manager brushed off these concerns and refused my request, supposedly because there were a couple of people behind me in line and the manager didn't want to keep them waiting. He then proceeded to assure me in a patronizing tone as if speaking to a child that I would "love the second floor." Of course, the reviews were correct and I could hear every footstep from the people in the room above me. Based on the hotel's responses to other reviews here, I'm sure the manager will try to spin and justify everything I've reported here.
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Kelly
Invalid Date - Invalid Date
reviewed on travelocity
4 out of 5 stars
Stayed with family and had a great experience at this location. Kids enjoyed the pool and hot tub. Lots of options at the free breakfast as well. Would recommend!
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Bill
20 Mar 2023 - 22 Mar 2023
reviewed on travelocity
5 out of 5 stars
The front office staff were very welcoming and inviting. They made us feel like were were staying in a family run hotel! We really enjoyed our stay!
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Wendy
9 Mar 2023 - 14 Mar 2023
reviewed on travelocity
5 out of 5 stars
This property was the most beautiful hotel I have been to in years and years! Wonderful staff, the GM Alydir was very polite, kind, funny and went above and beyond to ensure that me and my family had a wonderful stay. Hotel was so clean and looked brand new! Breakfast was wonderful, the pool and hot tub were great! I can’t wait to stay here again!! 100 stars for this hotel!!
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Shawn
17 Feb 2023 - 19 Feb 2023
reviewed on travelocity
5 out of 5 stars
Great place for families! We have a hard time finding a pool open in Feb but this place has an indoor pool and hot tub which makes it wonderful for colder weather. The place was nice and clean. People who work there are friendly and helpful.
s
sharon
28 Dec 2022 - 29 Dec 2022
reviewed on hcom
5 out of 5 stars
Our family of 7 stayed here because we booked a tour at Antelope Canyon. It was a very nice big box hotel stay.