The Bear Hotel

I am reviewing The Cider House apartment. Firstly I must make it clear that it's located across road from hotel, so bear this in mind if you have a lot of luggage. This accomodation is spacious and comfortable and would suit a family of 4 or two couples. It has everything you require, if you are the type to get away from the sometimes hustle and bustle of the hotel. We booked and thought it was located on the hotel premises( not made clear) and we felt slightly neglected during our stay. We had a couple of concerns during our visit and called reception, no reply, so left message. I got my answer two days later. If you're over 5'7 be aware that the door frames are low throughout, some call it quaint, I call it a nuisance being 6'4. Outside our front door was an exposed key cabinet, concerned it could have a master key for our door, we called reception for reassurance, but no response. The TV didn't work, this was just a quick watch before bed with a coffee, but had chat instead. The bed was very comfortable but was awaken on Sunday morning at 05.40 by a delivery across the road, not caring for anyone who may be sleeping. Pump truck dragging across his flatbed and cages being unloaded was my wake-up call. After chatting to the hotel before writing this review, they said " it's something that been going on for a long time and out of their control". So if you're stopping, pack your ear plugs. Seeing it a lot lately but what happened to "How was your stay" etc when you depart?