Knipoch Hotel

Friendly staff and excellent location. Perfect for short family break

I booked a room each in this hotel for my husband and daughter while they we visiting my other daughter in hospital. I booked through wotif and received confirmation email confirming booking and gave me details regarding stay on 19/07/16 , I gave my credit card details given fr booking to be confirmed choosing option given of paying at hotel and not then. When my husband and daughter arrived very weary and in need of rest they were told there was no room! This is with my daughter having confirmation email on her but the staff said they had been trying to contact me( they did not but anyone else was able to contact me that day) to say there had been a mistake with the booking system, a delay, and while my booking was being processed another had gone through! Not only did this happen but the hotel charged my credit card the whole cost! within 6 hours of the booking, which wasn't even a booking! I am so so so upset about this and the effect it had on my family in this distressing time that this could happen. I will not use this booking site ever again nor this hotel as they have been very unhelpful in communicating with me re this saying they will refund and didn't .. I am still having to check with my bank 22/07 re my money being returned to me, shocking behaviour all round. I am writing this as wotif have just sent me an email inviting me to rate my stay!!! after I have complained to them