The Aberdeen Altens Hotel

Fac⁰ppl I don't will the kids back in Edinburgh Edinburgh and I'

Altens Hotel in Aberdeen is now our new Family Fav. Their breakfast buffet (additional cost) is one of the better ones. Staff are fairly young but still kind. They have a separate very small kids pool which was a plus for the little one. Pool room can feel very congested and loud when busy as to be expected. Some things in the room can be updated where you can obviously see wear and tear. If Altens would love to give me an awesome discount my family would be their weekly!

Great sized family room with clean and comfortable beds. Staff were all helpful and friendly. Breakfast area was spotless and plenty space between tables. Wasn't a lot of space to get food and drinks in the actual buffet area as it was busy, but it was the summer holidays when we went. My son enjoyed the pool and hot tub and the sauna and steam room were good too. Not a huge pool for getting a proper swim but my son enjoyed it. Easy car journey into Aberdeen to visit all the local sights. Would stay here again as it was great value for money and a good hotel.

Parking used to be free but now there is a charge. The car park is full of pot holes and impossible to leave without hitting potholes. No mention of charge on booking. At check in we were informed that the lifts were not working. We have a 5 month old baby and another young child. Everytime we had to go to / from our room we had to take a pram up / down 2 flights of stairs. At one point our baby almost fell out of the pram wholst doing this. It made taking suitcases, pram etc very difficult. No compensation or alternative room arrangements were offered. Staff didn't seem to care. No mention the lifts were not working at time of booking however reception staff said they hadn't been working for some time. The restaurant had rotten fruit and when I ordered a vegan desert, it came with ice cream. I pointed this out and the waiter then brought the plate back with sorbet (not the blood orange flavour on the menu but a raspberry one), but the cake, strawberry and sorbet were on top of cream! The waiter dumped the plate and left as quick as he could before I could say anything about the cream. This is an allergy not a preference and we felt our needs were not taken seriously. The room was noisy, next to the lifts which seemed to be making a noise of going up and down, although they were not working. Only 3 towels provided in a room booked for 4. Reception said we only need to ask for more but my point was we shouldn't need to ask.

We had a great room, perfect for a family of 4. The pool and spa facilities were a big hit and the restaurant had a great menu

Family of four stayed for a night. Amazing family friendly hotel. All staff were so friendly and nothing was to much trouble. Breakfast was delicious with so much on offer. The pool is a great addition. We will be back

The last time we stayed here a member of staff entred out room without warning, around 8am. We complained and they said it was because we did not have a do not disturb sign on our door. This time there were no do not disturb signs in our room or on any other doors. We called reception to ask for one which they said would be brought up. Eventually we went to reception as one did not arrive at our room. We received a do not disturb sign and kept it on our door the remainder of our stay. We went out in the evening and when we arrived back to our room someone had been in and opened a window making the room cold for our young child. Frustrating staff keep entering our room when they shouldn't.

Overall good. Clean. Booked it for the pool. Took kids down to the pool about 7 pm to be told it's full. Got in an hour later. Were then an hour later to dinner at 9pm to be told kids needed to be out restaurant by 10pm. Ended up taking half eaten dinner to room. Rest of stay quite nice.

First stay at Aberdeen Altens and will definitely be back. Staff were so accomodating when family joined us for drinks and located a bigger and better table for us. Room spotlessly clean and breakfast was excellent. There was something to suit everyone and their dietary requirements

I’ve stayed several times in this hotel as it’s near my family. Never have any complaints.