Worcester Bank House Hotel Spa & Golf, BW Premier Collection

Short visit en rout from family to a holiday home. Great location. Massive car park. Very friendly and helpful staff in reception and in the bar areas later that night Swimming pool great Very pleased with stay Highly recommend

We had a lovely and relaxed time. Really enjoyed the pool with kids.

Really enjoyed our stay – shame it was only one night. I was travelling overnight with my teenage son and thought we might as well stay somewhere nice with a pool! And it was. Lots of parking on a rainy Sunday night in August. Family Room was a really good size – wouldn’t have been cramped with a couple plus two or three children. Nice enough pool, sauna, steam room, etc – really helpful member of staff (Gina?) explained what was where. Really liked the same evening menu served in the bar as the adjacent restaurant – makes the choice easier if you don’t want too much formality. Carly and James really pleasant and efficient behind the bar. Lovely breakfast – even the tomatoes were grilled properly: soft, succulent, sweet, as opposed to the raw-with-burnt-skin most places serve now. Good bacon. Negatives? Only the comedy wash basin design in the bathroom . . . but there was a hair drier to dry my trousers off with. Got me twice! Everything else worked in the room. Building itself is architecturally uninspired, but the staff were super. Aim to go back for a weekend with my wife. I’ll warn her about the wash basin on the way . . .

Stay was really good. It was our first weekend away with our 4mth old so we were anxious but staff made our stay comfortable and we didn't feel out of place. Service was very good throughout, room was well maintained and clean. Food (restaurant and breakfast) was very good. Use of spa was good and again we felt welcome with our children. Would definitely visit again, highly recommended!

Great value! One night stay as a family of four on our way to Hay festival. Mattresses and duvets were very comfortable. We used the spa in the morning - pool on the small side but big enough for a quick swim and play. We paid extra for breakfast and the children remarked on the excellent sausages.

The pool was amazing and the spa staff were lovely. The hotel itself was very cold, the radiators were insufficient for the rooms and kept switching off without warning up. There was no hot water in the showers and mould on the bathroom ceiling. There is a £10 charge for a travel cot in a family room which is something I have never experienced, I think the expectation was for the baby to sleep on the sofa. The check in staff seemed completely dry arched from the hotel and unconcerned with issues. The restaurant and bar staff were fantastic and the food was lovely.