The Oxfordshire Golf Hotel and Spa

Helpful staff lovely rooms and food was excellent. The only downside was no children allowed in the pool after 10:00am which was disappointing as we specifically chose the hotel for the pool so had to have 2 very early morning starts.

The hotel is well kept and clean, but traditional looking. We stayed in a suite and had a limited, restricted view of the golf course. The staff answer all questions but the hotel does not cater well for families, especially with younger children. For use of a mobile cot, payment had to be made which is not something seen often today. Use of facilities like the swimming pool for families with children under 16 is very limited. Only a few hours in the morning. So this can spoil your plans for the day especially if weather dependent. Breakfast was nice enough but selection is also limited. Dining at the hotel is costly with limited meal choices for vegetarian or specialized diets like Halal catering.

Second time staying here and was a lovely 2 day break. Had a nice large executive room which also had enough room for a cot and ample space to move around. Bathroom was big with both shower and bath. The room had a balcony which was nice. I feel a few comments for feedback on the room are: - updated TVs allowing guests to log into streaming services. The Tv signal was terrible which may have been partly down to the weather. - mini fridge in the room. Travelling with a baby and having food and items that needed fridge storage was hard. - update the kettles please! Breakfast had a good selection especially the hot breakfast and portion sizes were good. Comments on breakfast we were provided a high chair on 2nd day not on 1st but it was very dirty and the straps were black! I didnt put my baby in it sorry! The table we were seated at had 3 dead green flies on the floor. Some attention to cleanliness needs increasing as in the room there were cobwebs. Also asked for room to be cleaned while we went out and come back and wasn’t done. The gym is spacious and good variety however the weights need updating they are all rusted and didnt really feel like using as made it off-putting. Would be nice to maybe offer classes to the guests as there was a yoga class on and would have been nice to do but no information if we was allowed to join. Staff were all helpful and polite. Checkin and checkout was quick. Please upgrade/clean the coffee machine was very watered down coffee!!

All care & attention has been put in to the golf club & the hotel, spa and bedrooms looking very tired. Told air con being “upgraded” so not working though on looking at other reviews, it seems to have been out or order for a few months so this was questionable. Bedroom nice enough but furniture worn & tired. No view & with curtains open, not much privacy. Shower drain clogged, tv not working (kept freezing and turning itself off & restarting). Spa was nice though disappointingly when we arrived at the pool and had a look around, the jacuzzi was working but a couple of hours later when we went to use the pool, the jacuzzi was out of order. Duty manager was shocking, unknowledgeable & unhelpful. Spoke to him about the faulty tv and was told he would speak to other staff and come back to us. He never did. I called reception after an hour who said the manager told them to tell us there was nothing he could do. I persevered but the function they had taking place took priority over other hotel residents. He passed the buck to his reception staff (who were lovely & I don’t include them in this complaint as they did their absolute best) who had to pass the message on to me that he was, & I quote, “too busy to help us.” I have worked in hospitality & I understand the pressure & how hard they work but this manager’s customer service was unacceptable as was passing the buck to his junior members of staff so he could avoid the problem. We will not be returning.