The Old Rectory

I booked this hotel on line for the king size room with four poster bed. On entering the room every thing seemed to be fine. On the three large windows at the top all were being invaded by insects and flies. The assistant manager Natalie came up and apologised and moved us to a family room on the top floor. All seemed to be fine until the temperature dropped and I had to ask about the heating, which I got another apology and it got sorted for a while. In the middle of the night it got bitterly cold even the duvet was very thin. My wife was going to get in the shower to keep warm. I would suggest the heating of rooms is left to the occupancy to control radiators not just turned off at night!! Overall a very disappointing visit. Although we wasn’t looking for a refund Natalie said we couldn’t get one due to booking on line. I thanked her for her concern, but fair play she did her best. Highly recommend THICKER DUVETS !!

We had a very nice short break, all the staff were friendly and helpful. The breakfast was excellent for choice and quality. We found that the bed mattress was quite firm and for us not comfortable (for a short break we were ok with it). The pillows though were delightful. The only other minor criticism is that the plastic trim on the shower tray/door needs renewing. This is a well run family business and we would happily recommend it to others.

I liked the fact that the staff did everything they could to make us feel special. They did everything we asked and more. There were so many extra things in our room. Hot chocolate sachets. Chocolate chip cookies, sachets if coffee and teabags. Bottles of water in glass bottles. Wash things in the ensuite bathroom. They did room service. The decor made us feel like we were in a palace. We were the only ones to have sandwiches for tea there. There was salad decorated with what I thought was sweet peas. Our plates were brought to us on a cake stand. They did this specially for us. We are very grateful as a family for all they did for us.