Delta Hotels by Marriott Peterborough

Jessica is an absolute star for customer service. We could not stay because my partner has emergency eye surgery. Jessica helped us to change the booking to a family member when was getting married and gave them a very special and memorable stay.

I will start with our arrival at 3.20 in the afternoon, our room was not ready, so they gave us another room. we didnt eat in the hotel on the first night, but had a drink in the bar later that night. we went out the next day and got back to our room , which had not been cleaned, went back to reception which was a long trek, to be told they only clean the rooms every 3 days, we should have been asked on check in if this was ok, but we were not, which also means no clean towels or bins emptied. we decided to have a meal in the hotel , it was ok, not one person came and asked us how our meal was , also when we has finished we waited at least 30 mins and no one came to clear the table, so we got up and left and sat just outside, they were pretty quick to bring the bill, we explained and they did offer to refund the food, but we had a glass of wine in stead. how i wish that was the end of the saga but no, we went back to our room , and went to bed, at about 11.45 the noise from the next room was so loud, that started abnout 12.30. we phoned the duty manager at 2.15, he came quickley eventually they heard him and he asked them to keep the noise down, they did not, until 3 o clock, so when we met up with family the next day it was spoiled by how tired we were. terrible stay.

Booked two rooms. On rooms TV wasn’t working properly. There is construction going on. Three days a week, they offer infant swim lessons for non-hotel guests. There were at least ten babies and their mothers in the small indoor pool. The mothers were singing baby songs and it was so loud, one could not hear anything else in the wellness building. At 8:00am I was listening to welding, grinders and hammering in the rooms near me. Hot tub wasn’t even close to hot. The food was good. Beds were comfortable. Not sure if I will stay there again.