Danesfield House Hotel And Spa

Overall-great hotel,but I had terrible expeibce: The bathroom stinks with horrible smell -that we had to ask for "air smell treatment" The stuff was "un polite " as they ignore my request for our family member's birthday,they simply said "sure" but did Nothing. The customer relation manager ,whom I talked about this inconvenience promised.me that we get rewarded at dinner (which we didn't plan to have at the hotel) but the dinner turn to anightmare (food in quality of a pub and not returant) The waiter made a mistake with our bill,charging us 80£more but after we showed him the mistake he made,he simple brought another bill (which was the correct) with no apologize,no "sorry guesture' he act as if nothing was wrong . The next day,after ANOTHER chat with the stuff,they brought to our room a complementary gift "two small chocolates"(I mean the size of a matchbox) and a bottle of wine (which was even not being cold before ). The breakfast stuff and quality were the only good thing I can say about our stay. So to sum up- Don't come here to celebrate as the stuff will not co-operate. Don't agree to a room at the ground floor in the north side(by the garbich) Check your bill very carefully

Lovely Hotel in a beautiful area. Room in the courtyard area was excellent. Fully recommend for singles business travellers and couples although the breakfast booking times are really awkward. I was told i must have breakfast at 8.30am only. After discussing I was offered 8.45 as the only alternative. The breakfast food and service were excellent though. Children have very limited swimming times (8am to 9am only at weekends) which will suit adults without children but not fair on families. Children under 5 not allowed in the pool at any time.

Our three grown children stayed to celebrate our son's 16 birthday. I understand the hotel staff were kind and welcoming. I saw their room and it was lovely. Sadly the same experience did not follow the seven of us through to the restaurant. When I booked, the hotel said they would make a small gesture to acknowledge the celebration, no mention of this was made during the dinner. They forgot to give us bread but set the bread plates half way through the meal. White wine was served in an odd shaped glass, the same thickness as my coffee mugs at home. Later it was explained to us that this was to do with chemicals and a problem cleaning proper glasses so they'd dug these out. Nobody asked if we were ok, or topped our wine glasses up or offered more water. Waiter was brusque and rushed, even though the restaurant was quiet. The food was nice and enjoyed but because of the poor service and the price, my husband and I wished we'd taken the family elsewhere for dinner.