Old Thorns Hotel & Resort

The spa was terrible, really disappointed. It was broken in so many places. The tropical pool areas bubbles didn't work, and it was cold. The big pool was freezing. There were no chairs to lay on at all unless you wanted to sit outside and freeze. The sauna and steam room were sooo full couldnt get in. When i mentioned to the staff there were no sears they just sniggered and said yeh thats what it is always like. I said how am i supposed to relax if i cant sit down. Spoke with other customers and they also were really annoyed stuff was broken, they mentioned one of the hot seats were broken too. When there are only 5 that isnt great. Also we were told we got a robe if we gave a deposit which we got back on its return. This is not true. We had to pay and we didnt get the money back, so we didnt get a robe which reallly sucked. They also allow young kids in the spa area in the afternoon so we had jumping splashing and screaming The flat was lovely amd had besutiful views which made up for the spa being so bad. The room was lovely and we were very happy with how clean it was etc. However, we got no sleep at all. This strip was supposed to be my first time being away from my kids, getting some sleep and relaxing. However got woken up too many times to count with shouting and screaming guests literally until the very early hours of the morning. I would have got more sleep at home with a baby.

Great room- big and spacious. We had a two bed apartment. Comfy beds, lovely showers. Nice view over golf course. Good pub grub in sports bar, and tasty cocktails in the cocktail bar. However, there was a lot of noise so we didn’t sleep well. The room wasn’t well sound insulated which meant we could hear all the scrapings of chairs moving in the room above. Really clearly!! Perhaps add carpet or those soft stickers on the bottom of the chairs. Also a lot of drunk people shouting outside the room after midnight. Perhaps guests from the wedding which was on. Check in is at 4pm. We dropped bags at the room and went straight for a swim with the children, arriving at 4:40pm. We were given towels etc but not warned the family swim time ended at 5pm, so we had the grand totally of 15 mins in the pool before we were told the children had to leave. Given check in isn’t until 4pm you really should extend the family swim time!! This was a great shame and somewhat ruined the kids evening!

Was a bit disappointed with check in time and check out as you don’t get a chance to the facilities like pool for kids. Restaurants hours are very different to other places. Close so early and not much options around.

Fantastic stayed in a family room which was more than big enough for the 4of us

Excellent hotel to stay with family.

Very friendly staff. But not family friendly facilities with 1h limit at the pool during weekends and no-children times has proven quite a challenge to fully relax as a family