Crowne Plaza Leeds, an IHG Hotel

Fantastic check in with Lily. Bed and pillows a bit hard. Dimitri made our grandkids day when he stopped to have a chat with them at breakfast.

What stood out more than anything was the outstanding service and manner of all the staff. It was extremely noticeable and worthy of praise. My family and I were made to feel extremely welcome and that nothing was a problem. The unexpected treats and care for our welfare was impressive

Big thank you to Felisha who gave us an upgrade. It made our stay even better. Thank you so much. She didnt know but our first weekend away in 5 years since having our children. Thank you Felisha. Room was lovely. Breakfast was good. Front desk and lounge areas were gorgeous. We had a great stay.

The check in staff were amazing so kind and professional taking into consideration our room allocation due to having children with us during our stay. Breakfast was tasty and well presented, the leisure facilities clean and of a high standard. I hope to return soon.

Hotel was lovely!!! Clean rooms and public areas of hotel. Plug in sink didn’t hold water which was a problem for sterilising baby’s bottles and the beds were a little hard. Everything else great though, staff in restaurant/var particularly lovely for drinks and at breakfast!

The reception staff is nice & helpful; the room is clean & their housekeeping is kind & quick response while one of my family member forgot to bring the slippers; the nreakfast buffet is excellent & my kids love it! Hope we can have another trip soon

It was a lovely hotel. Unfortunately it was the school holidays and the lovely pool was ruined by children kicking and throwing balls and playfighting,

As a family of 5 we all found the beds very hard. Also there was a big group of chavvy party girls a few doors down from our room. Lots of knocking on doors to get let in at 4am. A very disturbed night for us all.

The breakfast was excellent. Other family were staying and for some reason they were not charged for parking, which I am annoyed about as there was limited parking and at £17 per 24 hours it’s extortionate. The room was okay, the shower a bit old fashioned. The addition of a fridge was great and appreciated. The tea and coffee and one hot chocolate were nice. The complimentary bar of chocolate was lovely as were the bottles of water in the fridge, very appreciated. The bathroom door did not close at all and this did not seem like a new problem. Another relative staying opposite there main door was open when I knocked on it and I shut it thinking it wld solve it but it still didn’t lock, this was a worry. As my room felt like someone had tried to open my door twice but I had locked it inside, so be careful and lock inside.

It was the strangest night away and not for any good reason - when we arrived there were travellers that had taken up a section of the bar which was fine; however the longer the day went on the louder they got. We sat in the bar for a time but it just didn’t feel right. The lady behind the bar needs a mention. She was nice, gave us a couple packs of crisps on the house - probably due to the noise. We went out for dinner and a movie - when we arrived back at the hotel the travellers were singing at the top of their voices. One gentleman had no shirt on. We found this very strange for a 4* hotel. There was any amount of children running around unsupervised of all ages. Up and down the stairs in the main reception. One lift worked whilst we were there which meant going from ground floor to our floor consisting of a trip to all floors with a packed lift. Shower was filthy and also had no power unless I set the shower head to JET mode which gave me 3 strands of water. Breakfast was average, nothing special All in all not a great experience for £180 stay. £17.50 for parking included in that cost which is expensive for a hotel not quite in the centre of Leeds.