Hotel Indigo Durham, an IHG Hotel

The hotel, is consistent with first rate staff, stellar rooms, and a brilliant breakfast. However, after several attempts at dinner over the last two years, I absolutely can not recommend, including feedback from others who expressed congruent feelings whilst attending separate events and dinners. In particular, the steaks were not even close to being well seasoned or cooked to the customer’s specifications. Additionally, when requesting a to go dessert, I was presented with a disclaimer form for which to sign on food contamination. Albeit I am blessed with an attorney in the family, understanding where the firm’s strategic drivers probably eminent, I thought it highly odd and worrisome; particularly for all the hype surrounding the chef and restaurant.

Jess from Indigo Hotel completely ruined our Durham experience. We (my son and I) had booked a room for two to visit the university. It so happened due to my husband's travel plans that i had to take my younger one (10 yrs old) so I called the property before arriving if they can accommodate another kid in the room as we are three amigos now! However when I called Jess a day before our arrival, she was so rude on the phone. Firstly she told us we cant have 3 in the room and she doesnt know if there are any rooms available until next day 3pm. Ridiculous! So I asked if we can cancel, she said NO because it is already paid! Anyways we took a chance and arrived next day. She as usual said there are no rooms available and recommended the hotel next door. The Marriot! We ended up booked Marriot for our elder son and my younger and I stayed at Indigo which was so so.. Wouldnt recommend breakfast as it was cheap! Overall room condition, bathroom and bed etc. are forgettable! However treatment by Jess and her racist attitude was UNFORGETTABLE! Please never stay in this piece of junkyard.

Horrible. I booked 3 rooms for 3 nights in December and requested for connecting rooms if not in the same floor. Trip of 6 with two elderly (one of whom has dementia), two children, my husband and I. Called ahead of my arrival to alert we are on our way from Durham. They put our rooms on seperate levels (actually, it’s on the same level but read on and you’ll see why I call it seperate level) . Rooms given were of a lower grade than what I booked too. Promised me they would rectify by the morning. So we cldnt really unpack and had to pack again to store our luggages in their office. Danny (lady at reception) told me in the morning the room numbers 216, 218 and 226 will be prepared for me as we left to tour the place. Assured me that 218 is the best room they have and it will be ours. Great! Happy customer. To our horror when we returned at 4pm, they told us they sold the room 218. Alex (manager) tried to sort it out. He was the only one who apologised and tried to service recover. He gave us a free dinner and waived the parking. Overall, be warned. Rooms are very confusing. Level 2 rooms are numbered 400s. Reception does not have Conceirge. Will not take your bags for you. Have to do it yourself. Our first night, with rooms across two levels, we were lost. Cos the two lifts do not connect the floors. We had to take one lift to LG or G, across a corridor, up another lift and to the room. A ‘simpler’ way is to walk down an ‘internal’ staircase, past 8-10 rooms…