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Holiday Inn Express London - Dartford, an IHG Hotel

3 star hotel
8.4/10 Very Good
(1005 verified Hotels.com guest reviews)
See verified family reviews (8)

generated by AI based on family reviews

Overview

Holiday Inn Express London - Dartford offers a convenient location for those travelling to see family in the Dartford area. Many guests have enjoyed their stays, praising the inclusive breakfast and the friendly, helpful staff. The hotel also offers parking, though charges may apply. While some guests have noted that rooms could benefit from refurbishment, the hotel is generally considered family-friendly.

Guest highlights

The inclusive breakfast.
The helpful and friendly staff.

About the hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. Free self-serve breakfast and free WiFi in public areas are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.

Nearby attractions

Holiday Inn Express London - Dartford, an IHG Hotel is located in Dartford. Orchard Theatre and O2 Arena are cultural highlights, and travelers looking to shop may want to visit Bluewater Shopping Centre and Lakeside Shopping Centre. Looking to enjoy an event or a game? See what's going on at Victoria Road Stadium or ExCeL Exhibition Centre.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Free self-serve breakfast available 6:30 am–9:30 am on weekdays and 6:30 am–10:30 am on weekends

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Assistive listening devices available
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Vending machine

More

Smoke-free property
Tv in lobby

Nearest Airports

Airplane
London City Airport
14 km from this hotel
London Gatwick Airport
45 km from this hotel
London Stansted Airport
48 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Express London - Dartford, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

8 reviews

Review data

5 star reviews

62%

4 star reviews

12%

3 star reviews

0%

2 star reviews

0%

1 star reviews

25%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express London - Dartford, an IHG Hotel

Latest reviews (8)

D

Deborah

18 Sept 2024 - 19 Sept 2024
reviewed on hcom

5 out of 5 stars

We go to this hotel regularly when visiting family in Dartford. We always have an exceptional stay with excellent service and a great inclusive breakfast.
M

Margaret

19 Jul 2024 - 22 Jul 2024
reviewed on hcom

5 out of 5 stars

We have stayed here many times with our small dog as it is very close to our family when we visit. This time our room was a bit shabby, marks on the carpet and in need of a refurb. never have we had to use a toilet that was so close to the floor in our bathroom. The staff are lovely and make you very welcome. Not happy that you have to now pay £4 per night to leave your car in the hotel car park.
D

David

17 Jul 2024 - 18 Jul 2024
reviewed on hcom

4 out of 5 stars

Found the room not quite right for an accessible as too narrow of a gap one side of bed and toilet to loo which made it too awkward for my wife to use. Breakfast as usual was up to standard with plenty to chose from. Also thought it was free parking and ended up paying for two nights so be careful when using machine, wish it could be included in price and you just register your vehicle, sorry to say will not be using again as this was a family emergency.
J

James

18 May 2024 - 19 May 2024
reviewed on expedia

5 out of 5 stars

Stayed 1 night in a family room, room was very clean and quiet. Hotel is in an excellent location for connections to all major routes and had plenty of parking. Staff very pleasant and helpful, we returned late and needed an additional duvet and they dealt with this quickly. Breakfast was good and had a reasonable selection though the coffee machine was broken (only 2 options). I’d definitely stay here again if I was in the area.
S

Sarah

15 Dec 2022 - 16 Dec 2022
reviewed on expedia

5 out of 5 stars

Really helpful friendly staff, very professional, couldn’t do enough to support our request for a quiet room. Room was lovely, quiet & very spacious. Unfortunately the lift wasn’t working, but staff were really helpful in offering to take our luggage to our room as this was on the third floor, but because I really wanted a really quiet room with a sofa we were really happy to use the stairs. Breakfast was nice, plenty of choice. Would definitely recommend to friends and family. Excellent price for what we had.
A

Ayokunle

10 Nov 2022 - 12 Nov 2022
reviewed on hcom

1 out of 5 stars

My entire family (I, my wife and 3 kids aged 13, 10 and 6) were stuck in the lift on Saturday morning. The fire brigade had to come and force the lift door open. We were stuck for just over 1 hour! Nobody at the hotel has bothered to check on our welfare since we were rescued. No duty of care in my opinion. That is poor service and totally unacceptable.
O

Oyenike

2 Jun 2022 - 4 Jun 2022
reviewed on orbitz

5 out of 5 stars

It was a family friendly property, staff were nice and polite.
S

Scott

6 Jan 2022 - 9 Jan 2022
reviewed on hcom

1 out of 5 stars

Stayed in hotel whilst visiting family. Hotel was standard budget hotel. Lifts were out of order for the 3 nights we stayed. Inclusive buffet breakfast was OK. Rooms were clean and confortable. Used the "free" carpark. It's free providing the hotel can be bothered to tell the parking company. You can see where this is going. Recieved 3 penalty notices from the parking company for £100 each. Which they had sent to the car hire firm I used. They charged me £55 a time to process each notice. So £165 charged to my account. Emailed the hotel. Told them the scenario. Don't worry, we'll get in touch with the parking company and get the fines cancelled. This has taken about 2 months. And around 10 chase up emails. I was told that the car hire company would refund me their admin fees. They haven't. Told the hotel the car hire firm were entitled to charge these fees, they did a job and their fees were clear. The hotel were at fault, they should reimburse. No joy. Car hire company agreed to a refund, providing I can get a written confirmation if the cancellation on headed notepaper. Hotel said they woild organise. They haven't. The say the parking firm have been approached and haven't responded. Hotel has made numerous errrors and want to blame everyone else. I just want my money back. I'm the innocent party, but they don't care. They have a complaint resolving app, which is a waste of time. It's an easy fix. Hotel made a mess. Refund please.
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