Ensana Buxton Crecent

Couldn't fault the 2 night stay we had for a family birthday. Excellent and helpful staff made for a very enjoyable stay and couldn't fault the 3 rooms we had. The hotel was spotless throughout and the spa was brilliant. Lots of restaurants in the town so didn't have dinner at the hotel but breakfasts we excellent.

As a family, we travel extensively, and we generally stay at 4-5 star properties. The first room 105 stank of damp/ mold from the moment we arrived. The AC/ Radiators did not work, so an engineer had to be called. After his visit, we had one cold radiator and a partially warm radiator. No reduction in the smell. The hotel constantly makes contact, via WhatsApp. So I made a complaint after the first night. They said someone would try to make the room smell better…! As far as we could gather, that was opening the windows. On the second morning, the day of check out, we received a message asking how the stay had been, I told them that it was unacceptable, due to the smell. That’s only the room. Service in the restaurant is comical. On our first morning, an order of kippers arrived 20 minutes after the other breakfasts, minus the 2 poached eggs on the side. On the second morning, we asked for a second pot of coffee, three times over 35 minutes. At the fourth request, we received two pots. How hard can it be, to serve pots of coffee. The hotel ultimately loses out, because we decided not to bother with spending any further money there, as it’s undeserving of its rating. Another 4 star hotel on a crescent is the Waldorf Hilton in London. The staff at the Ensana should be sent there for a couple of days reconnaissance, and they might learn how to offer proper hospitality. Our clothes now smell of mold. We would never return.

We booked some months in advance for two couples, including my sister and her husband for a family anniversary. We arrived together in one car and were put in rooms at opposite ends of a VERY long building on different floors. There was no room to change either of us and they blamed you for booking two separate unrelated couples. The rooms were small and lacking in drawers and a desk.

Obviously the parking facility is restrictive but one accepts that beforehand. We really enjoyed our stay and your facilities, would/will recommend the Hotel to family/friends and hopefully will return again in the near future. The only negative I have is, as our room (215) overlooked 6 Electrical units (these may belong to the building at the back of the hotel) these kicked on/off at very regular intervals which, even with the windows closed, was disturbing and not conducive to a sound nights sleep.

We chose an attic room. We did not receive any drinking glasses or bottled water so asked in the dining room if some could be sent as no one on reception and no reply when trying to ring from our room ! We still did not receive any glasses or water ! Our room was covered in dust and also bits of plaster/paint on the coffee table. We complained about these concerns when we vacated the room and also by email a week ago. We have had absolutely no response of any sort from the hotel ! No where near 5 star obviously at present and we were very disappointed ! Our family live in Buxton and we’re very upset about these comments after looking forward to seeing this landmark hotel finally completed